بافالو أيربورت هوتل

Airport hotel is a very nice hotel. Clod outside but warm inside environment, clean and comfortable room, friendly facilities, good staff at reception. We will come back in summer.

I rarely write negative reviews, but our experience at this hotel was truly unacceptable and needs to be posted. From the moment we arrived, the front desk receptionist was dismissive and unhelpful. He made no effort to welcome us or provide basic guidance. We were given no instructions on how to reach our room 426, which turned out to be on the second floor in a confusing layout with no clear signage. After wandering around for an extended time trying to find it, we returned to the reception, only to be met with silence like he didn’t have tongue in his mouth. The receptionist didn’t say a word just handed us a paper map and pointed vaguely, as if speaking was too much effort. His behavior was extremely unprofessional and made us feel completely unwelcome. We were not given access to the convenient side gates that would have allowed easy access to our room. Again, no explanation or guidance was provided. It felt like we were intentionally being inconvenienced, and sadly, we couldn’t help but suspect that his rude and dismissive attitude may have been due to our names or skin color. It was hard not to feel that some form of racial bias or discrimination was at play. we were disappointed to find there was no body soap in the bathroom, bottle was empty. A basic amenity like that should never be missing in any hotel, regardless of its rating. Overall, this was one of the worst hotel experiences we’ve had. The lack of professionalism, courtesy, and basic hospitality especially from the front desk was inexcusable. Management seriously needs to address staff training and review potential discriminatory behavior. I would never recommend this hotel to anyone and will certainly never return.

Was pleasantly surprised by this hotel given some of the reviews. The room was clean and updated. It was equipped with a refrigerator and coffee pod machine. Bed was comfortable and there was lots of hot water to shower. Shampoo, conditioner and body wash was provided. No water was provided in the room but there is a water dispenser in the lobby to refill a water bottle (they should mention this at check-in). All the staff I interacted with were polite and helpful. My only complaint about the room is that the shower could have more water pressure, but it was sufficient for a shower. They do seem to take guest comfort seriously as I overhead a conversation about a guest who had been asked to leave because they were disturbing other guests. The hotel is located on the east side of the airport and they provide shuttle service. There was some traffic noise but we were not disturbed by the planes. There is a restaurant attached to the hotel as well as several others within a 5 to 10 minute walk. I would happily book this hotel again.