Guest Reviews of Home Inn Neo - Chengdu Zhengfu Street Wenshu Monastery Subway Station Branch
9.6/10
Excellent
1181 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.5
Service9.6
Cleanliness9.7
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Highly recommended(7)
Luggage delivery service(7)
Negative reviews(13)
Guest User
2-bed Room
Stayed in Aug 2025
Family
1 review
10/10
Outstanding
Posted on Sep 6, 2025
The facilities are excellent, and the place is spotlessly clean. The overall environment is very pleasant and well-maintained, offering fantastic value for money. Service was flawless, with incredibly friendly staff. Seriously, the value for money here is second to none, and it's conveniently located right next to the subway station.
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Response from Property: 您這番話真是讓我們心裏比蜜還甜!設施、衞生、環境、服務能被您一一誇讚,尤其是 “性價比數一數二” 和 “服務滿分” 的肯定,更是給了我們莫大的鼓舞。我們一直琢磨着怎麼把每個細節做好,讓大家住得舒服又划算,離地鐵站近也是想讓您出行更方便。您的認可就是我們前進的最大動力,我們會把這份好一直保持下去,隨時盼着您再來,繼續享受這份舒心與實惠呀~
Guest User
Superior 2-bed Room
Stayed in Aug 2025
Traveling with friends
4 review
5.5/10
Posted on Sep 6, 2025
The hotel is accessed via a quiet alley, which keeps it peaceful. Just outside the alley, there are several casual dining options offering decent, popular local flavors. There's also a convenience store right at the entrance, which is very handy.
It's quite close to the subway station, with both Line 1 and Line 4 nearby, about a 5-6 minute walk away. This is great if you're traveling light, but might be a bit of a trek if you have heavy luggage. Famous attractions like Chunxi Road, Kuanzhai Alley, and Wenshu Monastery are all within easy reach, accessible by both taxi and subway.
However, there was some renovation noise from the 7th floor above. We reported it to the front desk, and they were very proactive in addressing it, which we appreciated. The only minor inconvenience was the presence of quite a few mosquitoes, likely due to it being summer. After we mentioned it to the front desk, a security guard promptly came up with mosquito repellent, which made a big difference.
The restaurant's new Douhua (tofu pudding) dish was quite good, with options for spicy, sweet, and 'Sanxian' (three fresh ingredients) flavors. The front desk service was also satisfactory. For food deliveries, robots bring the orders directly to your room, and the elevators are access-controlled by key card, enhancing security.
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Response from Property: 您的細緻反饋我們都認真記下啦,特別感謝您的認可與包容!巷子的安靜、周邊的餐飲便利店、便捷的地鐵出行,能為您的行程添份便利,我們很開心;7 樓其他酒店裝修的噪音給您帶來困擾特別抱歉,前台積極處理是應該的,後續我們會更注意跟施工方溝通施工時間的管控;夏天蚊蟲多確實影響體驗,保安師傅及時送驅蚊液是分內事,您覺得管用就好。餐廳豆花能合您口味、機器人送外賣和梯控帶來的安全感被您注意到,我們特別暖心。我們會繼續優化細節,讓下次入住更舒心,盼着您再來呀~
Anonymous User
Queen Room
Stayed in Aug 2025
Traveling with friends
4 review
6.0/10
Posted on Sep 2, 2025
Tucked away in an alley, the hotel offers a peaceful stay. I had booked a king-size room. Upon arriving at the hotel straight from the airport, I was informed that only one high-floor room was available. The front desk staff also mentioned that there might be some noise due to renovations in a company upstairs. I considered making do for the night and switching to a lower-floor room the next day. However, the front desk informed me that changing to a different room type on a lower floor might incur an additional charge. As it was already past 6 PM, cancellation was no longer an option, so I had no choice but to check in.
What made me uncomfortable was discovering a spider in the room. I immediately contacted the front desk, and a security guard came to assist. Since this was the only room of its type, they performed pest control treatment on it. Following negotiations, I was informed that only a partial refund would be offered if I were to check out, which I declined given our brief stay. Eventually, the hotel arranged an upgrade and room change for us.
The hotel bathroom features a separate wet and dry area and is equipped with a Laifen hairdryer. There's a restaurant on the ground floor, and several eateries are available right at the alley's entrance. The washing machines in the hotel's laundry room have an automatic detergent dispenser, which is quite convenient. Getting a taxi is easy, and the subway station is a 5-6 minute walk away.
[Image Caption: Three photos of the lobby.]
Original textTranslated by Google
Response from Property: 非常感謝您花時間細緻地和我們分享這次入住體驗,看到您提到的種種情況,我們心裏既愧疚又重視,先向您説聲抱歉,讓您有了不愉快的感受。關於您提到的 “酒店在巷子裏面,比較安靜”,這是我們選址時看重的一點,能讓您在喧囂中得一份清凈,也算這份選址的小優勢被您感受到了。但在房間安排上,確實是我們的工作沒做到位 —— 您剛下飛機趕到酒店,卻被告知衹剩高樓層且可能受裝修噪音影響的房間,還在換房時遇到加錢的困擾,這無疑給疲憊的您添了麻煩。我們已經立刻核查了房態管理流程,後續會加強預訂訊息的實時更新,對可能存在的噪音情況提前標註並主動告知客人,換房政策也會更靈活人性化,避免再出現類似讓您為難的情況。房間裏出現蜘蛛的事情,更是我們的失職。保潔和消殺工作本應細緻周全,卻讓您有了不好的體驗,實在抱歉。那位保安大叔及時趕來處理,是我們服務中稍顯欣慰的地方,但這遠遠不夠。我們已經升級了客房消殺的頻率和標準,對角落等易被忽略的地方重點清理,絕不讓類似情況再發生。後來協調升級換房,是我們想盡力彌補的心意,沒能讓您完全滿意,我們會繼續優化客訴處理方案,更快速、妥善地解決問題。看到您認可 “衞生間乾濕分離、配了徠芬吹風機”“一樓有餐廳,巷子門口有餐館”“洗衣房洗衣機有自動添加洗衣液功能”“外出打車方便,坐地鐵步行 5-6 分鐘”,這些細節能給您帶來便利,讓我們稍感安慰。這些都是我們用心打磨的服務點,以後會繼續保持並提升。再次為這次不愉快的體驗向您致歉,我們會把您的每一條反饋都落實到改進中,真心希望能有機會彌補,讓您下次再來時,能感受到我們的進步和誠意,盼着能重新贏得您的信任。
Guest User
2-bed Room
Stayed in Jul 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Sep 4, 2025
The room was spotless. Both the front desk and room service staff were incredibly friendly and helpful. They were also very responsive and communicative if any issues arose. Breakfast was plentiful and delicious, and their new *douhua* (tofu pudding) was a delightful addition! We will definitely be back!
The hotel is conveniently located right by the subway station, with convenience stores and fruit shops nearby, making everything super convenient. Chunxi Road and Taikoo Li are just three subway stops away. With many attractions situated in the Qingyang District, getting around is incredibly easy. The front desk staff were all very warm and polite.
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Response from Property: 感謝您對酒店的高度評價!我們特別開心能為您打造如此便捷舒適的入住體驗。正如您所説,酒店地理位置十分優越,緊鄰地鐵口,周邊便利店、水果店一應俱全,讓您的生活起居輕鬆又自在。而且從這裏出發,衹需三站地鐵就能直達春熙路太古裏,輕鬆開啟繁華之旅。青羊區眾多景點環繞,出行便利,讓您的旅程豐富多彩。
Yuanpinxiansuoni
Superior 2-bed Room
Stayed in Jun 2025
Family
16 review
9.2/10
Great
Posted on Jul 19, 2025
The location is excellent, just a stone's throw from Wenshuyuan Station on Metro Line 1, making it incredibly convenient for getting around. Major attractions like Chunxi Road and Kuanzhai Alley are also easily accessible. The room itself was spotless, surprisingly spacious, and wonderfully quiet. The only slight inconvenience was that the hotel is situated down a small alley, and ground parking is very limited. Apart from that, everything else far exceeded my expectations.
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Response from Property: 特別感謝您的細緻點評!能讓您覺得位置方便,尤其是離 1 號地鐵線文殊院站近,去春熙路、寬窄巷子這些景點也不遠,我們特別開心,畢竟出行便捷是大家住酒店時很看重的一點~ 房間乾淨整潔、空間比預期大還安靜,這些也是我們一直努力的方向,能讓您住得舒心,所有付出都值得啦!關於您提到酒店在小巷子裏、地面停車位少的情況,我們也想和您説説:小巷子其實藏着老成都的煙火氣,但確實在通行體驗上有提升空間,我們會多留意周邊環境維護,儘量讓大家進出更順暢;停車位的問題我們也一直在想辦法協調,後續會看看能不能優化停車指引,幫大家更高效地找到車位。您説 “其它方面都比預期好”,這份認可太珍貴了!我們會把您的建議記在心上,繼續打磨服務和環境,隨時盼着您再來,讓下次入住體驗更完美呀~
Guest User
Queen Room
Stayed in Mar 2025
Couple
5 review
10/10
Outstanding
Posted on Apr 26, 2025
Very clean and nice room, loves that we could do the checkin 1h earlier and the checkout is at 13. Recommend it!
Response from Property: Dear guests, hello! Thank you very much for choosing our hotel and thank you for your affirmation of the hotel. We will work hard to do better and ensure our service quality. We look forward to your visit again! I wish you a happy life!
Guest User
Queen Room
Stayed in Apr 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on May 20, 2025
It was a really nice stay, the hotel is in a great location and workers were really nice to us the whole stay.
Response from Property: Dear guest,Thank you so much for taking the time to share your wonderful feedback! We're absolutely thrilled to hear that you enjoyed your stay with us. Knowing that our convenient location added to your travel experience and that our team made you feel welcome throughout your visit means the world to us. Your kind words are a huge motivation for us to keep delivering exceptional service. We sincerely hope to welcome you back soon, and we’ll do our best to make your next stay even more memorable! Warm regards!
Ong Timmothy
Family Room
Stayed in Apr 2025
Traveling with friends
2 review
9.5/10
Amazing
Posted on May 18, 2025
Good spot to stay the room was really clean and spacious! Vibe of the room is also nice! The location might be hard to find at first as it is behind a narrow road alley. Take the exit E of the Wenshu Monestry station to get there but bear in mind it does take a long walk to get there from the station. The service counter people were also really helpful and friendly!Overall a really good place to stay will consider it again when I come Chengdu!
Response from Property: 太感謝您這麼用心又全面的好評啦!能得到您對住宿地點、房間環境和氛圍的誇讚,我們開心到飛起!櫃枱小夥伴得到您的認可,我一定要好好表揚他們~關於位置稍難找和步行距離較長的問題,真的特別感謝您的反饋!我們後續會在小巷入口增設更醒目的指引標識,優化導航訊息,還計劃製作更詳細的路線小貼士提供給客人 。您説下次來成都還會考慮我們,這就是對我們最大的鼓勵!已經開始盼着和您的下一次見面,到時候一定給您更棒的體驗!
Guest User
Queen Room
Stayed in Mar 2025
Solo traveler
6 review
10/10
Outstanding
Posted on Apr 20, 2025
A special thank you to the two women staff who helped me check-in and answered all my questions! They are fantastic! Such a great stay. Thank you!
Response from Property: Dear guest,Thank you so much for your heartfelt feedback! We're truly touched by your kind words about our two staff members—they take great pride in ensuring every guest feels welcome and well-cared for, and I’ll be sure to share your praise with them personally. It makes our day to know they made your check-in experience smooth and helped answer all your questions!We’re delighted to hear you had a great stay with us, and we appreciate your choice to stay at our hotel. Providing a warm, helpful environment is what we strive for, and we’re so glad it resonated with you.Please don’t hesitate to reach out if you’re ever in the area again—we’d love to welcome you back and make your next stay just as wonderful. Wishing you all the best in your travels and adventures ahead!
Ian Thomas
Queen Room
Stayed in Feb 2025
Solo traveler
12 review
9.5/10
Amazing
Posted on Mar 9, 2025
I thought this hotel was a little gem. Close to metro stations, Wenshu monastery and the buzz of Luomashi. Would definitely stay there on my next visit. Excellent place for the price.
Response from Property: Dear guest:We are extremely delighted to receive your glowing review! It fills our hearts with joy to know that you consider our hotel a little gem. Our team has always strived to offer a prime location close to key attractions like metro stations, Wenshu monastery, and the lively Luomashi area, and we're thrilled that this convenience met your expectations.We're also glad that you found our hotel to be an excellent value for the price. Providing high - quality service and facilities at a reasonable cost is one of our top priorities.Your kind words about our hotel are highly appreciated. We are looking forward to your next visit with great anticipation. When you return, our friendly staff, just like the enthusiastic front - desk staff you might have met, will be more than happy to welcome you back and ensure another wonderful stay.Thank you again for choosing our hotel, and we hope to see you soon!
Bing Hui
Superior Queen Room
Stayed in Jan 2025
Couple
3 review
7.5/10
Posted on Apr 21, 2025
Decent room, price is reasonable and ordering ******* is easy. Downside is the entrance is in an alley but location is good.
Response from Property: 尊敬的賓客:您好!您像明媚的陽光,輕柔的照在心上,這世界鳥語花香,因為您綠意盎然,感謝您對小如的點評,期待您的再次入住,小如祝您生活愉快!
AmyPopo
Queen Room
Stayed in Jul 2024
Traveling with friends
5 review
10/10
Outstanding
Posted on Sep 1, 2024
the room is okay! There is only 1 problem that we came at 3pm but the room was not ready!
Response from Property: Dear guests: Hello! Thank you for visiting Home Inn. We apologize for not giving you a perfect stay experience. We will rectify the issues you raised immediately. If you have any questions during your stay, you can contact us at any time. Our front desk colleagues are dedicated to serving you 24 hours a day. We look forward to your support. See you again and wish you a happy day!
Tova Paulina
Queen Room
Stayed in Dec 2024
Solo traveler
3 review
10/10
Outstanding
Posted on Jan 30, 2025
The staff was very accommodating and helpful and the rooms were clean. I would stay again
Response from Property: Dear guest: Hello! Xiaoru feels so happy to see your comments! Thank you for your support for our work. With your support, we will work harder and provide you with better service.
Guest User
2-bed Room
Stayed in Nov 2024
Traveling with friends
7 review
8.7/10
Very Good
Posted on Feb 18, 2025
A very convenient hotel in Chengdu. Although it is located in a small alleyway close to the Wenshuyhan Subway Station, it is surprisingly comfortable with chic furnitures and clean rooms. A short walk to the Wenshu Monastery and a 30-minute commute to other tourist attractions. Highly recommended for those who visit Chengdu.
Response from Property: 尊敬的賓客,您好!非常感謝您對小如的肯定,小如願終身成為您旅途中的“家”,不管您身在哪個城市,小如都會為您準備好乾凈、安全的入住環境,等着您的歸來!小如祝您旅途愉快!