Guest Reviews of Doubletree By Hilton Chengdu Riverside
9.6/10
Excellent
2478 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.5
Service9.5
Cleanliness9.6
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All reviews(2478)
Positive reviews(2430)
Reviews with photos/video(412)
Friendly front desk staff(475)
Easy to get around(160)
Convenient for shopping(96)
Delicious breakfast(90)
Perfect for business trips(71)
Close to metro(39)
Loved the night views(26)
Tasty restaurant(14)
Negative reviews(48)
Connor Royston
Elin 270° View Double Bed Room
Stayed in Nov 2024
Couple
25 review
6.5/10
Posted on Dec 28, 2024
I stayed for one night and it required a 500 RMB deposit. Unfortunately I had no friendly greeting upon check in not evening a good afternoon.
Response from Property: I appreciate your review of your recent experience at our hotel. I'm very sorry that had a disappointing experience with us and I have addressed these issues with our staff. Exceptional Guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments.
Jason Kayle
King Deluxe Room High Floor
Stayed in Nov 2024
Business traveler
17 review
10/10
Outstanding
Posted on Dec 2, 2024
The location of this this hotel is amazing,walking distance to hundreds of restaurants that some to them opens 24/7,this hotel shares the building with a huge shopping mall,ez shopping everyday.
The staffs were excellent in service.Special thanks to Lucy Wang,she navigated me within the area and that was absolute top service!
I will never be tired of the food here,I love chengdu so much.
Response from Property: Thank you for choosing to stay with us at the DoubleTree by Hilton Chengdu Riverside. I am glad to hear that you enjoyed your stay and that Lucy Wang was so attentive to your needs. I will be sure to share your comments with her. Should your travels bring you back this way, I hope that you will stay with us again.
David Mark
Twin Deluxe Room
Stayed in Apr 2025
Business traveler
1 review
9.5/10
Amazing
Posted on May 22, 2025
The room was clean and tidy. The breakfast was very good. The front desk help is very good. Thank you to Lucas and Alyssa for their help checking in and out. Very good stay.
Response from Property: Dear guest, hello! Thank you for staying at DoubleTree by Hilton Chengdu Binjiang. We are sincerely happy to receive your good comments. We are honored by your all-round recognition of "clean and tidy rooms", "quality of breakfast" and "front desk service", and we are even more delighted that our hotel can become a beautiful memory point in your journey. At the same time, front desk colleagues Lucas and Alyssa will definitely be encouraged by your praise. Providing a comfortable and warm stay experience for every guest is our pursuit. From check-in to smooth check-out, their professional and thoughtful service attitude is a vivid interpretation of the "sincere warmth, friendly hospitality" concept of DoubleTree. The clean details of the room and the rich experience of breakfast are also our consistent adherence to quality. Thank you again for your good comments. We sincerely hope that you can come to our hotel again next time you come to Chengdu, so that we have the opportunity to continue to provide you with warm and comfortable services!
Mat Dyc
King Deluxe Room
Stayed in Mar 2025
Couple
22 review
9.5/10
Amazing
Posted on Jun 4, 2025
Smaller than the lakeside double tree hotel, but much better location. Friendly staff, all good!
Response from Property: Thanks for staying here at the DoubleTree by Hilton Chengdu Riverside. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). Thanks for your kind comments about your recent stay with us. We look forward to welcoming you back.
Erxcc
Twin Deluxe Room High Floor
Stayed in Mar 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Apr 19, 2025
10/10 no faults. Clean and comfy room, friendly staff. One of the best hotels I’ve stayed in.
Response from Property: Thank you for your recent stay at DoubleTree by Hilton Chengdu Riverside. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Kent
King Deluxe Room
Stayed in Nov 2024
Family
1 review
10/10
Outstanding
Posted on Jan 11, 2025
Very clean and well maintained premise whilst hotel services are topnotch. Will visit again in future.
Response from Property: Thank you for your recent stay at DoubleTree by Hilton Chengdu Riverside. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Guest User
Twin Deluxe Room
Stayed in Nov 2024
Family
5 review
8.5/10
Very Good
Posted on Dec 16, 2024
Front desk Ryan and Knowknow are extremely helpful towards tourists, especially when we don’t have a China number. Stay was very comfortable and location was good and close to 东郊记忆。
Response from Property: Thank you for choosing to stay with us at the DoubleTree by Hilton Chengdu Riverside. I am glad to hear that you enjoyed your stay and that Ryan and Knowknow was so attentive to your needs. I will be sure to share your comments with them. Should your travels bring you back this way, I hope that you will stay with us again.
Anonymous User
King Deluxe Room
Stayed in Oct 2024
Solo traveler
79 review
10/10
Outstanding
Posted on Dec 1, 2024
The environment is great, though it’s not the “Hilton”, but the service can be proven to be five-stared.
Response from Property: Thank you for your recent stay at DoubleTree by Hilton Chengdu Riverside. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Tomasz Kucharski2
King Deluxe Room High Floor
Stayed in Apr 2025
Family
20 review
10/10
Outstanding
Posted on Jun 5, 2025
All was ok. Good breakfast buffet.
Response from Property: Thank you for your recent stay at DoubleTree by Hilton Chengdu Riverside. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Guest User
King Deluxe Room
Stayed in Feb 2024
Business traveler
8 review
10/10
Outstanding
Posted on Mar 10, 2024
Very nice hotel, spacious and clean rooms, modern and fresh decoration, wide enough variety of food for breakfast. Located in a busy commercial area with plenty of shopping and dining nearby, a short walking distance from 东郊记忆 park area with a lot of cafes, galleries and creative design installations. Would happily choose to stay here again.
Response from Property: Thanks for staying here at the DoubleTree by Hilton Chengdu Riverside. We’re glad you had a taste of our warm, caring service .We know it’s the little things that make your stay more comfortable, We look forward to welcoming you back.
Anonymous User
Twin Deluxe Room
Stayed in Nov 2023
Traveling with friends
9 review
10/10
Outstanding
Posted on Dec 19, 2023
Hotel was cleaned and staff is really friendly. The hotel is right beside a mall and walking distance to the metro. Pretty good stay!
Response from Property: Thanks for staying here at the DoubleTree by Hilton. We’re glad you had a taste of our warm, caring service (along with our at check in). We look forward to welcoming you back.
Guest User
King Deluxe Room
Stayed in Aug 2023
Family
3 review
9.0/10
Great
Posted on Oct 5, 2023
A little far from the city, other than that is ok
Response from Property: Thanks for staying here at the DoubleTree by Hilton Chengdu Riverside. We’re glad you had a taste of our warm, caring service .We know it’s the little things that make your stay more comfortable, We look forward to welcoming you back.
Wei Keong
King Deluxe Room
Stayed in Sep 2023
Family
26 review
9.0/10
Great
Posted on Oct 25, 2023
Overall experience is good.
Response from Property: Thanks for staying here at the DoubleTree by Hilton. We’re glad you had a taste of our warm, caring service (along with our at check in). We look forward to welcoming you back.
Guest User
King Deluxe Room High Floor
Stayed in Oct 2023
Business traveler
17 review
10/10
Outstanding
Posted on Nov 17, 2023
卫生:OK
环境:OK
服务:OK
Response from Property: 尊敬的賓客你好,感謝你選擇入住成都濱江希爾頓逸林酒店並且對於酒店住宿服務給予了良好的評價。感謝你能喜歡酒店熱情貼心的服務以及乾淨舒適的環境。你的支持是我們進步的動力,希望不久之後能與你再次相遇,祝你旅途順利,生活愉快!
Cici 1215
Twin Deluxe Room
Stayed in Feb 2024
Family
3 review
10/10
Outstanding
Posted on Apr 5, 2024
Goood:
Response from Property: 尊敬的賓客你好,感謝你選擇入住成都濱江希爾頓逸林酒店並且對於酒店住宿服務給予了良好的評價。你的支持是我們進步的動力,希望不久之後能與你再次相遇,祝你旅途順利,生活愉快!