Ibis Chennai City Centre

Ibis chennai city center disappointed me in many aspects. 1. Check in: folks at the reception had no clue on how to retrieve my reservation. Multiple people had to be consulted for them to figure out. 2. Customer focus: Had taken two rooms and both fell on the rear of the building where the facade blocked the light coming in. As it is, the room lighting is very dim. I made a request to the reception to allocate at least one room on the other side (facing the road/front of the building) being with senior parents. I was adamantly declined. Despite me noticing several rooms just opposite to ours unoccupied. 3. Upkeep of amenities: The table lamp was unplugged and wouldn't turn on until the maintenance guy showed up. The hair dryer would not work. AC couldn't be adjusted higher than 22 C (strangely !!) Main door of the room was jammed and wouldn't close by itself unless you (me being almost 75 Kg ) to shoulder it into closing. 4. Biggest turn off : Lackluster attitude towards housekeeping. We had plates, bottles lined up on one side of the corridor and the housekeeping trolley parked on the other side. (See the image) Literally I had to navigate between them to reach my room. Made 1st request in person to the reception - no response. Made 2nd request over phone - no response. Made 3rd request in person to the reception with a photo of the situation of the corridor - plates/bottles were cleared & the highlight - the housekeeping trolley remained until I checked out by 8am the next day !!! 5. Management's loot: Overpriced food - Rs. 500 + for any gravy.. Rs. 300 + for sandwich Rs. 180 for a regular sized take away cup of "almost cold" CHAI. All the above wasn't over an extended stay of many days. Just over one night. Whatever name/image the ACCOR groups IBIS brand had/has in other locations is being single handedly damaged by the Chennai City Center folks. Nothing more to say !!

イビスブランドで格安な料金でしたが、部屋の設備がかなり古く水回りの劣化がひどいです。朝食も現地人向けで外国人が食べれるのは少ないです。近くコンビニ的なのが一切無いのでミニショップ的なものがあるといいかと思いました

Stayed here for 2 days and extended cos had midnight flight to catch. The TV in the room is just for deco, no use for it. Told the reception, but no action was taken Room has weird like paint smell, which is very unpleasant. Food varieties for the breakfast buffet almost the same each day of my stay. Hospitality of the staffs are above average. Amenities of the hotel need to be improved as the room charges are quite expensive for a 3 star hotel.