Polo Cherrapunjee Resort

I'm extremely disappointed with my recent stay at Polo Orchid, Cherrapunjee. The room I am staying is 503 and it is unclean, and the service is poor. The staff seemed uninterested in addressing our concerns. Some specific issues we faced include: - Uncleanliness in the room and bathroom - Slow response to request - No hot water in bathroom -Poor wifi Considering the price and expectations, I wouldn't recommend this hotel. Hopefully, they'll address these issues.

This hotel may or may not be good with its facilities but it's definitely one of the worst with its philosophy on customer centricity and what is truly profit. We had booked this hotel for 5 nights in June 2025 and the day of our departure, there was a red alert issued by the Assam and Meghalaya states and weather department because of floods and landslides. We were at the airport but had to cancel our trip for safety reasons. We informed them and requested for partial refund if not whole. However the management not only was unempathetic but also absurd enough to encourage us to still travel without ofcourse agreeing to refund a single penny. This is even as their rates crashed on various websites for the same period because perhaps multiple people were cancelling. This is when other 5 star hotels and airlines willingly refunded partial / full amount. Clearly this hotel management is more interested in making short term profits than long term returning customers. I shudder to think of their support and attitude had we reached there and been stranded if weather conditions turned worse. They would probably just abandon their customers for profit.

The resort “Polo Orchid Cherrapunji” is situated at a stunning location offering mesmerising views of the Seven sister waterfall and Sohra valley. Good offers are provided while rooms are booked directly from the Polo towers group or their hotel website. The staffs are extremely friendly and hospitable. We had requested for a room upgrade based on the availability and the senior reception manager Ms. Mary and other reception staff ensured a smooth transition of the room upgradation from “Sohra family suite” to “Misty Mountain Villa”. We were quite delighted with the upgradation. The resort offers recreational facility, boasts a beautiful infinity pool facing the seven sister waterfall and Sohra valley. The Sohra house (restaurant) provides tasty varieties of food (Asian, Continental and local cuisines too) and room services are prompt. The recreational manager, Mr. Pawan was very friendly and organised a double drive waterfall trek for us when we had requested. My wife and son enjoyed it a lot. The trek spot is only 15-20 min away from the resort. The resort is well located that Mawsmai caves (10 min drive), Nohkalikai falls (25 min drive) and Double decker bridge trek at Tyrna village (1 hr drive) are easily approachable. We stayed here for 2 nights and it was a memorable one. Would definitely recommend. Thank you Polo Orchid team.

Nice location, nice and spacious room, beautiful view well maintained. Hospitality are little ruff and below standard. Food is too disappointing. Good property with average hospitality and food ...................................

Excellent service from housekeeping team members. The room is spacious,with excellent view from room balcony. The cleanliness of the room is superb well maintained and clean bed linen,clean washroom. The laundry also is great. Everythhing was great. Thank to kyntiewnam who help us throughout our stay. would like to recommend my friend to visit polo orchid resort cherapunji.

A big thank you to all the efficient and courteous staff at housekeeping. I had a great experience at the polo Orchid resort. Never felt I'm away from the home. Room, pool and graden area was nice and clean. I would really thanks to Mr. Sanjib and Mr. Sekhar from housekeeping for helping us. Overall had a good time spent.