مراجعاتPolo Cherrapunjee Resort

Location is excellent. Cleanness is good but rooms need maintenance. Wifi is not working properly. In my room no 511, mobile signal is not coming, moreover intercom is also not working. How we get connected with reception, is a big challenge. They should change the name of Hi Tea. Because it's not a hi tea. It's just tea with one snack. They need to know the meaning of hi tea. They offered hi tea on 1st floor, so for them ,its high tea. Food quality is good. There junior staff needs training. They don't wish you when they pass. They close lunch orders before mentioned time in menu.

I'm extremely disappointed with my recent stay at Polo Orchid, Cherrapunjee. The room I am staying is 503 and it is unclean, and the service is poor. The staff seemed uninterested in addressing our concerns. Some specific issues we faced include: - Uncleanliness in the room and bathroom - Slow response to request - No hot water in bathroom -Poor wifi Considering the price and expectations, I wouldn't recommend this hotel. Hopefully, they'll address these issues.

This hotel may or may not be good with its facilities but it's definitely one of the worst with its philosophy on customer centricity and what is truly profit. We had booked this hotel for 5 nights in June 2025 and the day of our departure, there was a red alert issued by the Assam and Meghalaya states and weather department because of floods and landslides. We were at the airport but had to cancel our trip for safety reasons. We informed them and requested for partial refund if not whole. However the management not only was unempathetic but also absurd enough to encourage us to still travel without ofcourse agreeing to refund a single penny. This is even as their rates crashed on various websites for the same period because perhaps multiple people were cancelling. This is when other 5 star hotels and airlines willingly refunded partial / full amount. Clearly this hotel management is more interested in making short term profits than long term returning customers. I shudder to think of their support and attitude had we reached there and been stranded if weather conditions turned worse. They would probably just abandon their customers for profit.

I was travelling with my 1.5 yr old baby. The facilities staff food were all top class. Jacob, Trillionce, Rohit and Firstborn took special efforts to handle my baby which was icing on the cake. The view from our room alongwith pool were a lifetime experience. If we tell the staff tha our baby is sleeping they wont even knock the door instead they will call.

The resort “Polo Orchid Cherrapunji” is situated at a stunning location offering mesmerising views of the Seven sister waterfall and Sohra valley. Good offers are provided while rooms are booked directly from the Polo towers group or their hotel website. The staffs are extremely friendly and hospitable. We had requested for a room upgrade based on the availability and the senior reception manager Ms. Mary and other reception staff ensured a smooth transition of the room upgradation from “Sohra family suite” to “Misty Mountain Villa”. We were quite delighted with the upgradation. The resort offers recreational facility, boasts a beautiful infinity pool facing the seven sister waterfall and Sohra valley. The Sohra house (restaurant) provides tasty varieties of food (Asian, Continental and local cuisines too) and room services are prompt. The recreational manager, Mr. Pawan was very friendly and organised a double drive waterfall trek for us when we had requested. My wife and son enjoyed it a lot. The trek spot is only 15-20 min away from the resort. The resort is well located that Mawsmai caves (10 min drive), Nohkalikai falls (25 min drive) and Double decker bridge trek at Tyrna village (1 hr drive) are easily approachable. We stayed here for 2 nights and it was a memorable one. Would definitely recommend. Thank you Polo Orchid team.

Nice location, nice and spacious room, beautiful view well maintained. Hospitality are little ruff and below standard. Food is too disappointing. Good property with average hospitality and food ...................................

Excellent location. Good staff especially in restaurant Mr jacob. Food quality is good. Ambience is average. The polo orchid rooms offered are extremely small triangular shaped. Very poor interior. Almost no furniture. Poorly done up bathrooms. The small reception was adjacent to the room and all noise was heard in room very poor lighting not possible to read anything in the rooms. Wi-Fi and network not available The pricing of the room was more than Mariott Shillong. This rooms is disservice to polo brand and unfair to consumers. Request management to discontinue offering these rooms to any customers

Excellent service from housekeeping team members. The room is spacious,with excellent view from room balcony. The cleanliness of the room is superb well maintained and clean bed linen,clean washroom. The laundry also is great. Everythhing was great. Thank to kyntiewnam who help us throughout our stay. would like to recommend my friend to visit polo orchid resort cherapunji.

A big thank you to all the efficient and courteous staff at housekeeping. I had a great experience at the polo Orchid resort. Never felt I'm away from the home. Room, pool and graden area was nice and clean. I would really thanks to Mr. Sanjib and Mr. Sekhar from housekeeping for helping us. Overall had a good time spent.

Very beautiful resort for family vacation. Room are spacious with a beautiful view of seven sisters fall from our room the room is very neat and clean with great amenities great hospitality. Thank to the housekeeping staff Mr sanjib patra and kyntiewnam for making our stay memorable and enjoyable. Thank you all.

Indian North East maghalaya I'm going to visit in polo orchid resort.it was amazing experience.food is delicious. in the restaurant I'm injoying live singing.room view is very excellent.nice hospitality. Housekeeping staff supriyo , shantanu, koushik is very friendly cairing staff. I recommend to visit again. thank you

Excellent property , great hospitality.. the only reason made me stay at Polo Orchid Resort was Live singing sung by the beautiful lady Sita, co hosted by Albert. Hospitality of the restaurant staffs were excellent. to the point. Must visit..

Great room, nice hospitality,great ambient ,amazing view point of 7 sister fall and very nice swimming pool. Special thank to kyntiewnam and Rina for making our room clean. They are also very helpful and co-operative and very professional staff. Thank to both of you for helping us and make our stay happy and also thank to all the polo orchid team for making our stay pleasant.

The location is Serene. I booked two Rain Forrest Suites with Jacuzzi. The room was specious. what I liked is the meticulous planning to make the stay comfortable. We never felt anything is missing. The bathroom was spaceous and nice with premium products. The restaurant was awesome. if you sit in the balcony, you can enjoy the tasty food with the view of the seven sister falls. The infinity pool was awesome with Seven Sister Falls as the backdrop. The hotel staffs are super effective. They have mastered the art of being invisible, respect guest's privacy and address all needs to make the stay comfortable and memorable. loved my stay.