مستخدم نزيل
12 أغسطس 2023
Hello,
I stayed at your hotel for one night in a twin room with my dad in July. Date Friday 14th July 2023. We have just received a parking fine for parking in your car park. This is strange as we provided our car registration number when we checked in? Our booking number from Trip.com is: ***********. The check in voucher number is: **********.
Please can you look in to this for me as I don’t live in the UK, I live in China. My dad received the letter and doesn’t know how to deal with this as he is 89 years old and can’t use the automated service on telephones and struggles with hearing, and my mum can’t help as she doesn’t speak English well.
Please cancel the fine as it’s been sent to us in error. Car registration number: LL60 YFU
Kind Regards,
Miss Susan Sen
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