The Townhouse Chester

Amazing space. Was absolutely PERFECT for our group and honestly really made the stay. Did have a small issue with a pillow being unclean but they replaced quickly :)

Came to Chester for the weekend and stayed here and it was great! A nice small hotel right in the town centre. Opposite 2 amazing pubs. The staff at the hotel were amazing, really helpful and friendly. Helped us get a hair brush also!😁 the rooms are very spacious and modern, also very clean with a stylish modern bathroom, there’s a secure car park just around the corner which was really handy for us over packers! But overall great place and great price.

Lovely hotel in a super location. Room was large, bright and spotlessly clean. Breakfast was of a very high standard with plenty of choice. Had drinks in "The Secret Garden" which was lovely and sunny. Parked at Pepper Street which is a 5 minute walk away and is discounted by the hotel to £10.50 for 24 hours. All staff were very friendly especially Nikoleta on reception who took the time to explain everything to us, provided us with a city map and answered all of our questions with a smile. Great stay and look forward to returning.

Small room - Room was very small, shower room was really small.. you could hear the TV in the next room clearly.. the room had been recently decorated but not to a great standard. No parking at the hotel, but you could park on the main road outside between 6pm and 8am no problem. Disappointed that the staff didn’t know this. Bed was comfy and the hotel is in a good central location.

Very nice hotel; room was spacious and beds were comfy! The radiator was brilliant as it kept the room nice and warm despite how big the room was. Everything was clean (except for a little cork under the radiator that appeared from somewhere) and the bathroom was smart. The staff were all really helpful and friendly, I had an issue with the temperature of my shower (ridiculously hot) so I mentioned it as I left for tea and the lady was straight onto it and sorted it out for me! Breakfast was delicious; set us up all day and was fresh and plentiful. The carpark on Pepper Street is £10.50 which I thought was brilliant value and the front desk give you the carpark ticket if you ask! The only negative is how thin the walls are and the traffic noise from the main road outside but that said it’s a grade 2 listed building and the hotel will be limited what they can do and the road noise is absolutely not their fault so it was more an observation! Great location, shops one way and the river the other way, carpark less than 5mins away and plenty of bars/restaurants/coffee shops within a short distance! If I go back to Chester I’d definitely go back!

I recently had a two night bed and breakfast night stay here, courtesy of a Travelzoo deal which also included a bottle of prosecco on arrival. I should have been travelling with a friend who is affected by some mobility difficulties and, as there are no ground floor rooms nor a lift, I had requested a twin room on the first floor. In the end, my friend’s poor mobility prevented her from travelling so I went alone. I stayed in room 01, which is a large, triple room on the first floor. Although I’m fairly sure that the deal had said the prosecco was worth £34.95, I arrived in my room to find a bottle of ‘Costellore Prosecco’, which is Aldi’s own brand and certainly doesn’t cost anywhere in the region of £34.95, sitting in an ice bucket! Hmm! On the whole, the room was fine and the large bed really was extremely comfortable. However, for an establishment that is said to have undergone a recent makeover, there were some little niggles such as there being no decent wardrobe space. In particular, there were only six clothes hangers which was more than adequate for one person staying for two nights. However, given that the room was a triple room, six clothes hangers is a ridiculously small number and quite possibly wouldn’t be enough if three people were staying for any length of time. Also, the actual hanging space was very short in length so it wouldn't be possible to hang dresses or any long clothes. Again, considering there was an extensive refurbishment (last year, according to Travelzoo), the bathroom fittings looked a bit tacky, with the black veneer already peeling off the plug in the washbasin. The glass in the bathroom window was not frosted glass but was a stick-on frosted window film which was peeling away in the corners. The entry to the shower cubicle is very, very narrow so I’d caution against eating a big breakfast! Also, the shower control was extremely stiff to operate and was stuck fast on a hot temperature. The water was incredibly hot and, as I couldn't move the control, I had to forgo a shower on the evening of my arrival. However, with help from another guest, we did manage to free the control the following morning so that I could shower. Again, like the washbasin plug, the shower fittings seemed plasticky and tacky. Whilst it pains me to write negative comments, I also believe that there’s no point in reviewing a place unless it’s done honestly. Despite the above observations, there were some lovely positives about this establishment, the first one being the wonderful, attentive staff who were, without exception, so helpful and friendly. I arrived to a warm welcome from a young woman on reception who happily carried my case upstairs. Likewise, on departure, another female member of staff insisted on carrying my case down the outside steps to my car. Other reviewers have noted that nothing is too much trouble for the staff and I totally agree. Breakfast was superb, especially for such a small hotel, and was available until