Alishan House

非常之好的酒店，房間清潔，我訂的是四人露台房，空間很大，特大雙人床非常舒適，早、晚的自助餐有很多食物款式選擇，而且不斷供應，職員很有禮貌服務很好，酒店有提供專車接送客人去轉乘火車看日出。

Was given a ugly wall facing unit . I think cos I booked through 3rd party. After much discussion with the staff that they changed a better room for me. So this experience has marred my stay at Alishan Hotel as the room rate is not cheap but they dumped a ugly room to you. After that, the related staffs have been unfriendly and pretend not to see me at the lobby. So I will not go back ! Book at your own risk through 3rd party ! However the staff Jeff who has helped to solve the issue , his service and professionalism are highly recommendable .

對三人住宿來說實在太貴了！設備和以前差不多，以前住阿里山賓館，存粹因為山上資源少，相對其他民宿，設備完善許多，這麼多年來，即便是新館完工，硬體沒什麼改變，價格倒是漲了不少，相對其他旅宿，實在太貴，這幾年山上資源完備許多，有更多更划算的選擇。下次不會再入住阿里山賓館

服務，衞生，環境，熱情，餐點都非常棒，無可挑剔！如果實在需要寫點什麼，那就是價格實在有點小貴😅帶着長者和小孩，覺得非常方便

4星級的酒店，但沒有想像中那麼好，可以做得更好

Hotel is slightly dated looking and really expensive tbh. But food is generally good and location is convenient enough as it is walkable to important places in Alishan. There is also a shuttle bus that brings you between the hotel, Alishan train station, bus transit station, and visitor centre. A great plus to the service, except many times it’s kinda confusing. There’s no clear signs to indicate where the bus would pick you up etc so we nearly missed it when reaching Alishan train station for the first time. We also missed it a 2nd time when the driver drove past us, probably thinking that there’s no one needing to be picked up. Attached the schedule for the shuttle bus as of April 2025, hope that helps someone. Service from front desk area was mid at best, sometimes good enough, but sometimes they act like they have better things to do than to answer your queries. ESPECIALLY when their shuttle bus services are so confusing and we needed some clarification. Anyway, the service by the restaurant staff and shuttle bus drivers were superb, they were very friendly and efficient. Overall, genuinely not sure how to rate this hotel. Oh we also spotted a monkey right outside our balcony 😅