The Talbott, Autograph Collection

This hotel is an absolute gem. So much detail and so much attention to detail. You feel like you've walked back in time and you're wrapped in absolute Chicago glamour. I loved every second of staying here and cannot wait to go back. In fact I cancelled another reservation for this fall and booked this hotel because this is truly the best hotel in Chicago and let me tell you why.... The staff. Taylor J and Cynthia are hands down the best customer service you will find in the city. So friendly, so welcoming and so hospitable. Thank you for helping create such a lovely stay for us. The ambiance. There is amazing attention to detail in this hotel. Take the time to slow down, look around and enjoy it. It's truly remarkable all the little details this hotel took the time to care for; you don't want to miss them. The Laurel. Excellent value for money and I see why there are reviews from locals who frequent this restaurant/bar. The staff is incredible and the food and drinks are excellent. (They are also quite generous with their food and beverage credit if you're a Platinum Marriott Bonvoy member.) The rooms. The rooms are absolutely gorgeous and exceptionally clean. The linens on the bed are Matouk which I now absolutely have to have because they are wonderfully comfortable and an absolute dream to sleep on/in. There is a Nespresso machine in the room with the vertuo pods which is great because it's a bigger cup of coffee. (thank you!) There is an extra floor heater in the bathroom - I've never seen that before in a hotel and it will be so nice when we stay here this winter! The location. Cannot beat the location. The Talbott is in the most residential area we have stayed in Chicago. Lots of people out and about walking their dogs and it's just a block away from Washington Square Park. Loved the vibe of the area - it's a little slower and a little more authentic local Chicago. It also felt markedly safer which a truly appreciated. I have stayed at many hotels in Chicago and The Talbott is hands down my favorite. They get all the things right and pay attention to all the small details. It's like the Ritz Carlton has a fancy little sister and her name is Talbott. You get all the benefits you want from a 5 star hotel without all the fussiness of a 5 star hotel. Thank you all for such a wonderful trip; I truly cannot wait until this fall when we come back!

Fantastic location and hotel!

Excellent location and staff. Bad HVAC, plumbing, billing, and elevators. We stayed for three days. The first night, the air conditioner made a banging sound, as if something was loose inside the system. The first morning, I noticed brown water dripping from the light fixture in the bathroom. The front desk apologized and moved us to an upgraded room. I asked for a refund for the first night, and later in the day, the manager said he had removed the charges for the first night. Then, in the upgraded room, the toilet leaked a little bit onto the floor every time it was flushed. We did not complain because we didn't want to move again. We just let them know at checkout. Another issue was the elevators. It's an old building with just two elevators. From the beginning, the wait for an elevator, going up and down, was often long. On our second day, I was waiting in the lobby with others for such a long time, by the time the elevator got to us, it couldn't even fit everyone. A couple told me they were in the other elevator earlier in the day, and it fell while they were in it, so the other elevator was taken off line. They likened it to the free-fall ride in the Disney CA Adventure Park. Lastly, I noticed an extra charge of a few hundred dollars in the folio. (Good thing I checked it closely, as it easily could have been missed among all the taxes, destination fees, room charges, etc.) When I asked what it was, the guy at reception could not explain it. A couple of hours later, he said it was a mistake with the deposit; it should have been a credit. That is almost a $600 swing. When I got home, I went through the updated folio and my CC charges and credits, and it is still not right. The final credit back to my credit card is lower than it says on the folio.

The room wasn't ready at the appropriate time. The check-in line was so very long and people weren't happy. Limited staff to take care of guests. Not enough cleaning staff since quite a large number of people were asked to wait for rooms to be ready and no clear answer as to when rooms would be ready. Room was basic (it had a view of the building mechanicals) and the toilet backed up (however, it was taken care of quickly). The restaurant staff and food were very good and the only bright spot at this hotel. All in all, meh. Too costly for what it is.

My partner and I were celebrating our birthdays together. Wanda & Gerardo were such a big help In helping to navigate our stay. They gave us a beautiful room & champagne. Thank you so much for making our birthday so fun at your hotel!!!!!!!!!!

My wife and I have done it before and always found the experience to be relaxing and restive and invigorating. Spend a weekend, especially a holiday weekend, in a luxurious hotel in downtown Chicago, shop on the Magnificent Mile, see a show, go sight-seeing, take a boat tour and dine at some Michelin starred restaurants. Truth be told, we haven't spent a weekend in downtown hotel -- we live only 12 blocks from the Loop -- since the elegant Dining Room at the Ritz-Carlton Hotel closed in 2011. So we were really looking forward to our three-day stay at the Talbott Hotel over the recent Memorial Day weekend. Located at 20 East Delaware Place, this 149-room upscale boutique hotel, with its Michelin Guide recognition, only steps from the Magnificent Mile, os fresh off a massive renovation at the hands of local designer Kara Mann and Joie de Vivre from the West Coast. Revitalized rooms, a state-of-the-art fitness room and a full-service, 100-seat restaurant are all part of the new look. Other amenities include 24-hour front desk, valet parking, free wi-fi, concierge, bar, 24-hour room service, library, laundry, business center, luggage storage, doctor on call, multi-lingual staff and available bikes. We reserved a 475-square-foot Premium King Room with a king-sized bed, living/sitting room, HDTV, mini-fridge, coffee/tea maker and safe.