East Walls Hotel

This is not a hotel, it is a bed and breakfast at best. We arrived and a man opened the door and walked away. His wife checked us in to a tiny room with junkshop furniture and hideous lights. We had to request a bedside table and lamp, eventually brought in unceremoniously by Mr. Grumpy. The following day we had a lovely breakfast in their walled garden, but no sign of any other guests. The owner cooked and served our breakfasts in virtual silence. His wife was charming and helpful. However, On checking out yesterday, in the main reception with other guests present, we were loudly and rudely accused of soiling the sheets, and there would be a charge of "up to £100" . I was so shocked and mortified as this was a public place, and denied any knowledge. At which point the owner became threatening and vicious, shouting that if we had to "sh*t" the bed then we should have gone to Boots first. By this time I was shaking and my husband said this incident would get them a bad review, at which point the owner became apoplectic, threatening to publish our names and photos and "we know your postcode". We refused to pay and were effectively thrown out. We returned home to an e-mailed Bill for £300!!! We are in our 70s, and this was our first time away in a year, due to ill health Thankfully we had a wonderful time in Chichester and met some lovely people. P!ease read the other bad reviews, which I should have done first. DON'T STAY HERE.

Very happy with this hotel and would definitely rebook and recommend to others. Lovely building and the location is perfect, walking distance to everything. Bed linens and towels were really nice quality and you could just see a high level of attention to detail. Owners were chatty and happy to help with any questions and suggestions. Gardens were also well-maintained and nice to sit out on. Highlight has to be the breakfast, which was fantastic. All the ingredients were of high quality and fresh, the menu choices were extensive and you were also invited to mix and match to get your desired meal. All then cooked in an open kitchen in the dining room - excellent all round. The bread was also cooked at the hotel overnight and was sooooo good.

The location is good just off the centre, very quiet and within a short distance of a main car park, but this isn't really a hotel, its an average B&B that is looking a bit tired and dated. The building is lovely but it could do with a new lease of life to bring it up to the today's standards, particularly given the price of our room. We would look elsewhere next time we visit Chichester.