Gateway Chikmagalur

Gateway is really good for stay and spending aome time in peace and away from city. It is good place to relax and enjoy with family.

The welcome went very well with Manjula and team showing warmth. They property is a gem with greenery. There is a beautiful swimming pool. We were celebrating our 10 wedding anniversary. Initially we were not upgraded but later Manjula informed us that they have upgraded us to a cottage - that was a kind gesture. The housekeeping was excellent. The decor of the property was classy and well-kempt. Food quality and variety could have been better esp Dinner as it needed reminders to fill the empty containers. Breakfast was good. The lighting in the Restaurant during dinner time could be better- it seemed very dull and dingy. The property round conducted by the staff (forget the name - he is from Darjeeling) was amazing, he was very knowledgeable and showed a lot of plants and explained their properties. High tea was good but not the best - the snacks were oily and limited in variety. The children loved the pool and cycling but they complained that the cycles were broken and there could have been one matching their age. They also missed a kids activity room which is usually a feature in such resorts. The checkout was smooth.Overall an excellent stay at a great property under the leadership of Mr Khan

Few issues because expectations on perfection to detail is very high from Taj chain of Hotels-Given the very high expectations for attention to detail from the Taj chain of hotels, we observed a few issues during our stay: Cleanliness: In our cottage, lizard droppings were frequently falling from the ceiling onto the bed. It appears a disinfestation treatment may be needed. Newspaper Availability: Morning newspapers were not delivered automatically and had to be requested via a reminder. Bicycle Maintenance: The cycles provided were not in optimal condition; they appeared to lack proper oiling and maintenance. Restaurant Hygiene: A cockroach was found in the Vanilla Fruit Juice, which was shown to the restaurant staff immediately. Fitness Center: The gym was under maintenance and was unavailable for use during our stay. Children’s Activities: The play area was designed for very young children (around 5 years old), and there were no swings or engaging activities available for older children (around 10 years old). Summary: While we appreciate the overall hospitality, addressing these concerns would help uphold the premium experience and reputation associated with the Taj brand.

Everything was good except fitness centre They don’t have functional gym which is very disappointing for the fitness freaks.

Serene and scenic place, friendly staff, special mention about the singers. Very talented. Recommended for a relaxing stay, specially with kids

Had a wonderful time and great stay. Staffs were very polite and service is of top notch. Ambience is 10/10. Overall amazing experience.