Best Western Chilworth Manor Hotel

The location is quite difficult if you don't drive but it is the problem with the area rather than the hotel itself. The food is quite expensive but cleanliness and quiet environment is appreciated.

酒店是莊園式的，很有些歷史了，但保養的非常不錯。地點在市郊，大學城研究中心附近。酒店的早餐非常豐盛，口味相當好。最大的驚喜是莊園的後院，葱鬱的草坪，小巧別緻的園林景觀，非常漂亮！

We arrived at the hotel was given our room and when we walked in it had not been cleaned we complained to reception, they had no cleaners to do it so we had to wait 45mins for other staff to do it. The reception manager apologised and gave us a free drink but this is not what we expected from a well known company completely ruined our relaxing day.

Lovely place. Lovely grounds. Very clean pool. Sauna and steam room. Very friendly staff. Rooms were very clean and the bed very comfortable. We had a very comfortable and stress free night.

This was the 3rd time we have used this hotel for Park and Cruise. First time the room was excellent, 2nd time the bed was a double, so this 3rd time I paid £20 to up grade the room via their email. We were put in room 15. This room is SMALLER than their standard rooms and would make make a Hobbit feel squashed. Not sure where they get the idea of Executive Double at a lower grade to a Standard from? I would not recommend paying any extra money for this room....it is terrible. BUT that wasn't the main issue. When I tried to open the window (it was the middle of a heat wave) it fell off the runner where it had already been broken. Went off to reception to report it. I was told by the man covering reception that there were no other rooms available as they were fully booked, but he would like to come to the room shortly and see if he fix it before calling maintenance. I went back to the room. AND WAITED, AND WAITED. After 20 mins the wife went to reception to be told that this man had gone off for his break but we were offered a small refund as we would have to stay in the room. He did eventually turn up, looked at the window, said it was broken and would call maintenance whilst we went out for our evening meal. On our return reception told us that Room 2 had become available and would we like to move. This is a fantastic room, and even though we refused the offer of the refund us/reception decided the £20 upgrade fee would be waived. So well done to the reception team for sorting out the problem, but thumbs down for Room 15, the window and the service during that problem PS We will return next year, but we'll ask for a specific room and not get caught out again

This hotel is in a beautiful location and the service is excellent. We had an excellent meal, thanks to the superb cuisine and the waiting staff. We were really delighted with the British service. Nothing was too much trouble for them. We wanted to watch the women's football and within a very short time a TV room was set up for us. Thank you very much for that. A hotel you would love to return to. Mirjam