"الراحة"

"I stayed here for a business trip from Tokyo. It's a little far from Chino Station, about a 15-minute walk. The facilities are a little old, and it's not cheap."

"We checked in on January 28th for three nights and booked three rooms, two of which included breakfast. However, the hotel front desk only left an elderly waiter who did not speak English after 9pm, which caused great inconvenience in communication. The most unsatisfactory thing was that on the morning of check-out, the front desk insisted that none of our rooms included breakfast and asked for an additional 15,000 yen breakfast fee. In desperation, we asked a driver who had lived in Japan for 20 years to come and communicate in Japanese, but the attitude of the front desk was very bad, and he directly said, "You just don't have breakfast, pay up quickly, don't make trouble." Such an attitude, even when facing a driver who has lived in Japan for a long time and speaks fluent Japanese, does not take objective facts into consideration. In the end, we negotiated for an hour to clarify the misunderstanding, and the hotel returned the extra money to us. This experience is really disappointing, especially when traveling during the New Year. It is really bad and disgusting to encounter such a service attitude. It is worth mentioning that the hotel facilities, hot springs and rooms themselves are very good, but the service attitude of the front desk is really disappointing. Another typical example is that one night I forgot to bring my room card, and went to the front desk to request a replacement, saying that I would return it after finding the original card. But the elderly waiter at the front desk refused to give me the room card and insisted on going upstairs with us in person and returning it to us after we found the card in the room. He even acted impatient and said that he was busy and asked us not to disturb him. Overall, the hardware conditions of this hotel are good, but the service quality of the front desk is extremely poor. If you pay more attention to the service experience, it is recommended to consider it carefully."

"كانت إقامة مذهلة مع صديقي واستمتعنا بالهواء الطلق الخاص على الهواء الطلق. تجربة تناول الطعام الياباني التقليدي Kaiseki كانت رائعة ولذيذة. الموظفين كانوا أكثر من رائعين. أشكرهم على الترحيب بنا وأخذنا في الاعتبار تجربة الإقامة التي قضيتها في فندق The Haven Hotel. الرحلة إلى المكان لها طرق مطوية، وكن مستعدا لأولئك الذين لديهم مرض الحركة."

"وهذه معاشات تقاعد في غابة هادئة جداً. كان هذا رائعاً بالنسبة للزوجين وزوجته. المشروبات المرحبة والكعك تجعلني سعيدا جدا و دافئا. لقد تفاجأت بعدم وجود مكيف للتبريد في الغرفة حتى في الصيف ولكن الضيق حقاً كنت أنام بشكل مريح جو الغرفه ذو طابع قديم و مشرق جميل الاضاءه و الديكورات جميله كراسي التدليك في الحمام متوفرة بشكل مريح. هذه ذكرى جميلة. شكرا جزيلا لكم"

"The hot springs were beautiful and the hotel staff were very kind. I would like to come again."

"وكانت المنشآت نظيفة، ربما لأنها كانت تنظف طوال الوقت. وذهبت إلى المطر على الدراجة النارية، لكنه كان مستعداً لاستخدام مجفف الشعر وإستجاب لهذا الطلب. شكرا على رحلتك السعيدة."

"It was very good! Since it is in nature, I felt better because there were deer on the way and the scenery was beautiful. Even after checking in on the site, it was easy to enter the password immediately! The room is as shown in the photo. I hope I can use it again ＾＾"

"جميلة"