KOKO STAY Chitose (formerly Hotel Wing Chitose) Reviews
KOKO STAY Chitose (formerly Hotel Wing Chitose)
2 Chome-2-10 Chiyodacho, Chitose City, Hokkaido, 066-0062, JapanView Hotel Details
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Guest Reviews of KOKO STAY Chitose (formerly Hotel Wing Chitose)
8.0/10
Very Good
445 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.0
Amenities7.8
Service8.3
Cleanliness8.2
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All reviews(445)
Positive reviews(411)
Reviews with photos/video(103)
Close to airport(90)
Convenient parking(31)
Friendly front desk staff(26)
Strange smell in room(16)
Tasty food(14)
Nice toiletries(13)
Perfect for business trips(10)
Delicious buffet(6)
Negative reviews(34)
VST
Double Room Non Smoking
Stayed in Sep 2025
Couple
66 review
10/10
Outstanding
Posted on Oct 23, 2025
Highly recommended: 10/10
- strategic location📍 12 mins walk from Chitose Station
- bus stop🚏🚌 some 500m behind hotel to board the bus to Lake Shikotsu, cheaper by 110 yen if you take the bus from Chitose Station
- landmark is a red colour Chitose satellite tower
- friendly and helpful front desk staff
- spacious, clean and comfortable room
- scrumptious breakfast at a reasonable price
- free transport to airport
6/13
Response from Property: Thank you very much for staying at our hotel the other day.
Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service.
We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.
We look forward to your continued use.
ATIQAH SOLEHAH BINTI JAMIL
Double Room Non Smoking
Stayed in Jul 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Nov 8, 2025
The staff were very helpful, even though we had some communication problems. The hotel provides a free shuttle to the airport at certain hours, which is very convenient. There’s also a convenience store nearby, and the nearest station is within walking distance. The hotel has a lift too 😅 Overall, I had a pleasant stay!
Response from Property: Thank you very much for staying at our hotel.We would also like to express our sincere gratitude for taking the time to post your review.We are very happy to hear that you were satisfied with your stay.We will continue to strive to improve our services so that we can satisfy our customers.We look forward to welcoming you again in the future.
DavidCW
Small Double Room Non-Smoking
Stayed in Jun 2025
Family
6 review
9.0/10
Great
Posted on Jul 31, 2025
Nice hotel with very friendly and helpful staff. A little far but still walking distance from Chitose JR Station, 12min walking. The hotel provides free shuttle service to New Chitose Airport. In comparison with some other hotels somehow nearer to Chitose JR Station, Hotel Wing has competitive room rates. Recommended.
Response from Property: Thank you very much for staying at our hotel.We also appreciate you taking the time to leave a review despite your busy schedule.We are very happy to hear that you were satisfied with your stay.We will continue to strive to improve our service so that our customers will be satisfied.We look forward to seeing you again.
Anonymous12345
Double Room Non Smoking
Stayed in Jun 2025
Couple
17 review
9.0/10
Great
Posted on Jul 29, 2025
The hotel location is a bit far from JR Chitose station if you are walking with your luggage because the pave road is not smooth. You can take a bus to the hotel cause there’s a bus stop right in front.
The hotel breakfast is great. Really enjoyed it. And hotel provide shuttle to airport or JR station in the morning. Just need to book it when you check in.
Response from Property: Thank you very much for staying at our hotel.We also appreciate you taking the time to leave a review despite your busy schedule.We are very happy to hear that you were satisfied with your stay.We will continue to strive to improve our service so that our customers will be satisfied.We look forward to seeing you again.
SEK SEK
Single Room
Stayed in Aug 2025
Traveling with friends
49 review
8.0/10
Very Good
Posted on Sep 23, 2025
Good place to stay after a long flight schedule
Response from Property: Thank you very much for staying at our hotel.We also appreciate you taking the time to leave a review despite your busy schedule.We are very pleased that you were satisfied with your stay.We will continue to strive to improve our service so that our guests can have a comfortable stay.We look forward to seeing you again.
Guest User
Triple Room Non smoking
Stayed in May 2025
Family
8 review
8.0/10
Very Good
Posted on Jun 8, 2025
Wonderful and good service experience. I will recommend others to choose this hotel.
Response from Property: Thank you for staying at our hotel.All our staff are very pleased to receive your compliments in the short time you had with us.We will continue to strive to improve our service to all our guests.We look forward to seeing you again.Hotel Wing International Chitose
Anonymous User
Small Double Room Smoking
Stayed in Mar 2025
Couple
7 review
10/10
Outstanding
Posted on Apr 19, 2025
Valuable price with very good buffet breakfast , location also very good , easy walk to JR station , many nearby restaurants, bar , supermarket. hotel provide Free shuttle to the airport. staff also good , good communication in English.
Response from Property: Thank you for staying at Hotel Wing International Chitose.
We would also like to thank you for taking the time to post a review despite your busy schedule.
We are very pleased that your stay was satisfactory.
We will continue to strive to improve our service so that you will be satisfied in the future.
We look forward to welcoming you again.
Guest User
Small Double Room Non-Smoking
Stayed in Sep 2025
Solo traveler
7 review
9.0/10
Great
Posted on Nov 2, 2025
Nice room and small fit with one person. Provide shuttle service to train station and airport
Response from Property: This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much.
We appreciate your satisfaction and I am very pleased.
Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service.
We will continue to promote better service in the future.
We sincerely look forward to your next visit.
cloee
Small Double Room Non-Smoking
Stayed in Feb 2025
Solo traveler
23 review
8.5/10
Very Good
Posted on Apr 22, 2025
Great location near the airport with a convenient free shuttle service—just make sure to book it in advance. Perfect for a quick stay before a flight.
Response from Property: Thank you for staying at Hotel Wing International Chitose.We also appreciate you taking the time to leave a review.We will continue to strive to improve our service so that you will be satisfied in the future.We look forward to welcoming you again.
Guest User
Small Double Room Smoking
Stayed in Apr 2025
Couple
4 review
9.5/10
Amazing
Posted on May 8, 2025
Perfect choice you wanna go to airport
They take me there for free
Response from Property: Thank you very much for staying at our hotel this time. We also sincerely appreciate you taking the time out of your busy schedule to leave a review. We will continue to strive for service improvement to ensure your satisfaction in the future. We look forward to your next visit.
Guest User
Double Room Non Smoking
Stayed in May 2025
Traveling with friends
5 review
7.5/10
Posted on Jul 13, 2025
Quite an old fashioned hotel
Response from Property: Thank you very much for staying at our hotel.We also appreciate you taking the time to leave a review.We will continue to strive to improve our services so that our customers will be satisfied.We look forward to seeing you again.
Guest User
Double Room Non Smoking
Stayed in Jul 2025
Family
3 review
7.0/10
Posted on Aug 11, 2025
Food here is good for family have the specialty spicy curry Hokkaido and congee for kids, staff arrange sit at one partition because we have a toddler, and very attentive service from the restaurant. Only drawback is the parking is next to the building and need to carry own luggage to the mezzanine or upper level for check in (lobby is on upper ground) with stairs and wheel chair access. Also good service provider for free shuttle to Chitose Airport and very kind of driver to help us load and unload luggage. I also would like to suggest maybe can provide water for guest because convenient store (7-11) is located 5mins walking from hotel.
Response from Property: Thank you for your thoughtful feedback regarding your recent stay at Hotel Wing International Chitose. We are delighted to hear that you enjoyed our specialty dishes and appreciated the attentive service provided by our restaurant staff, especially for your family.We acknowledge your concerns regarding the luggage transportation to the lobby area. While our hotel layout does require guests to navigate stairs for check-in, we strive to assist all guests as best as we can. Your suggestion for complimentary water is greatly appreciated, and we will certainly take it into consideration as we continuously seek to improve our services.We hope to welcome you back in the future and provide an even better experience.
Erya Ghulam
Standard Twin Room
Stayed in Dec 2024
Traveling with friends
6 review
8.0/10
Very Good
Posted on Feb 2, 2025
Nice staff. Good location.
15 minutes walk to Chitose Station & Aeon.
Provide airport transfer.
Response from Property: Thank you very much for staying at Hotel Wing International Chitose. We also sincerely appreciate you taking the time to submit a review despite your busy schedule. We are very happy to hear that your stay was satisfactory. We will continue to strive to improve our services. We look forward to welcoming you back again.
Guest User
Single Room-Non-Smoking
Stayed in Jun 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Jul 29, 2025
I really enjoyed my stay here! Thank you for your hospitality.
The location is close to the train station and the free airport shuttle made my journey one hundred times easier.
The bed was comfortable and I appreciated having both a kettle and blackout curtains. There are also microwaves and ice machines available on the third and eighth floors.
For particularly heat-sensitive travellers, it is worth noting that one cannot set the room temperature manually; only the strength of the air conditioning is adjustable. However, it is easy to run a cold bath and cool down that way.
The staff were really kind and made me feel both secure and welcome. All in all, exactly what I needed before my flight home. Thank you!
Response from Property: Thank you very much for staying at our hotel.We also appreciate you taking the time to leave a review despite your busy schedule.We are very happy to hear that you were satisfied with your stay.We will continue to strive to improve our service so that our customers will be satisfied.We look forward to seeing you again.
Guest User
Small Double Room Non-Smoking
Stayed in Jun 2025
Couple
1 review
8.0/10
Very Good
Posted on Jul 12, 2025
The hotel provide van to go to new chitose airport which is very convenient. We can walk to the shopping mall from the hotel.
Response from Property: Thank you very much for staying at our hotel.We also appreciate you taking the time to leave a review. We are very happy to hear that you were satisfied with your stay. We will continue to strive to improve our services so that our customers will be satisfied.