Xiaoxiaoqin B&B (Hongya Cave)

We checked in on the 13 and was shocked by the condition of the room. On pictures, it was nice, in reality, it is covered with dust and grime. I do not know if housekeeping is done by landlord or butler, but it is pretty sad. We booked the lijiang room which is for 4 rooms. The 4th room is actually the balcony of the apartment, boarded up. They used a cloth to block the apartments stairwell from view. The cloth was dusty and the view scary so my daughter refused to sleep in that room. She even thought the odd attachment on the wall was a cctv. It didn't leave a pleasant feel. The toilet was old, and not cleaned properly. What was interesting was our toilet is a world of difference from another room from the same seller. I conclude that other rooms had been upgraded but not my room. This is a clear misrepresentation. It should be clearly stated that this room is not renovated, unlike the other rooms. We were so traumatised by the room and checked out immediately that night and moved into a hotel nearby. The seller refused to refund the amount due to their "strict non-return" policy, so trip.com stepped in to compensate a small amount. We booked 4 nights, and that is not a small sum, since this room is the largest of the lot. It is a buyers beware kind of situation. Trip.com should step in and put a disclaimer for this room. Both Trip.com and this seller should do better. Attached are photos that are clearer representation of the room Location-wise, it is ideal as it is nea hongyadong, but it is in an old building, and the corridors are dark and eerie, with sensor lights that come on when u walk past.

Great location, variety of food nearby, clean, good service by admin staff. It will be perfect if there is some refurbishment.

Room is huge, toilet is slightly underwhelming. But host has been very extremely helpful. Very good view to see hongya cave from the top.