THELILY Designer Hotel (Chongqing Changjiahui Store)

I am sorry, but my experience here was not like the reviews. Staying here, you are paying for the location and the room views. This is one of the few hotels that provides an unblocked view of the Yangtze river that is not blocked by windows or glass panels. It is also relatively quiet and private away from the crowd. There is also a nearby mall. I forewent staying at 5-star hotels with similar pricing such as Niccolo and Regent to stay at THELILY. However, I was left slightly disappointed. Firstly, the airport pick-up process was not smooth for me. It was my first time in Chongqing and I was not provided sufficient information about the pick-up. I had to ask many questions such as what was the car plate number and the location of the car amidst the busy airport. Breakfast starts from 7.30am, I had to leave early in my first morning and it was a pity that I had to skip and no alternative was offered. Next, the refrigerator in my room was not working. At first it was unplugged, and after plugging in there was a loud noise. It could not be fixed during my stay and I was offered ice cubes if needed. There were also a few scratches and dents on the walls. It is also inconvenient to call a cab as you need to request to raise the barrier when entering the small road. I walked to the nearby mall to call a cab instead. When speaking to the staff via WeChat, at times I feel like I was speaking to a chatbot, and got very generic responses. However, the staff in-person were kind and I could feel that they were trying their best. I appreciated that they allowed me to rest in the quiet lobby for a few hours to wait for my flight. There is also a complimentary laundry service offered.