Quality Inn & Suites

Bait and switch. On app I reserved a kitchen suite and agreed to pay $145 a night. I was not assigned a kitchen suite. Receptionist told me they don’t have any. He gave me a reduced rate of $110 per night. Business required me to checkout early. I requested a late checkout. Daytime receptionist replied in a harsh and rude way, that’s not how we operate here. I’ve been a diamond member of Choice for nine years. First time I have ever been denied a late checkout. Hotel being remodeled. Avoid at all cost.

We stayed here during a trip through the Mid-West. The staff were good, especially the man we checked out with. The rooms were fine except for one issue. It was pretty strange but we encountered it with 2 different rooms. On several beds when you sat on them, especially on the edge, it would make a loud sound like thunder rumble. I don't know if you could hear it in the neighboring rooms but it was disruptive when you got into and out of bed during the night. Overall the beds and rooms were comfortable except for that issue. I also really liked the breakfast. It included waffles, eggs, and sausage. You also had several types of juices. Overall except for the beds it was a very enjoyable stay.