Best Phu Quoc Island Hotels

"As soon as I made the booking I was in touch with the hotel through email - and they were very helpful about their services. They even arranged a welcoming fruit platter and fresh juice, as well as a bathrobe.👘 Once I arrived I was told that the image of the room I booked was wrong on the Trip app and that I would not be getting a panoramic view (also no 🛁!?). I contacted trip and they offered to compensate me with coins, but I didn’t spend the holiday as anticipated. I did get my sunset view and this made it all worth while.🌅 The housekeeping was not very thorough often leaving the room and balcony very dusty. The shower was the worst experience as the shower head was cheap old and the wall holder was broken, and the sewer seemed to be semi-clogged. There was no shelf to place the shower gel and shampoo, and they kept on falling into the soapy water. 🙄 Also there was confusion about the blue beach towels - nobody told me that they are supposed to be returned to the room and replaced the following day by house keeping… they almost accused me of stealing one that I left on the beach… 🥵 The beach and pool are slightly small for full capacity (Christmas/New Year) but the palm trees and sun-beds, shower and beach bar were decent and balanced it out.🌴 The gym was well equipped, but not very clean, and the AC was not very strong. 🏋🏼♀️ The location is great, close to KingKong Mart for shopping, and many coffee shops, restaurants, and bars. However, the loud EDM music from the neighboring OCSEN bar was a bit too much. Earplugs helped. 🎤🎹 Breakfast was surprisingly the best feature of my stay, with enough options for vegetarians, and overall stag was kind and helpful. Lunch at the pool bar was either a 🥗or 🍕 I don’t think I would return as I prefer higher quality service and this resort is just run down and not maintained enough for my standards, but I’m sure many other guests were very satisfied. 🛠️💸"

"beautiful people, very friendly and helpfull"

"The service in terms of maintenance and work with the client is very good, the employees are polite and punctual, they try very hard. But there are also disadvantages. The tap in the shower closes poorly, you need to catch the position so that it does not drip. The lighting in the main room flickers unpleasantly. There is no mosquito net over the bed, although in the photo on the room card there is one. The air conditioner is good, quiet and effective. The bed linen is clean. Cleaning is daily without reminders, water supplies in the room were replenished daily."

"First of all, the hotel is located by the coast, a bit remote. Although it is convenient to take a taxi, it takes 20-30 minutes to go to the central town (near the night market), and there is nothing to visit in the night market, so tourists who choose here usually plan to stay in the hotel to rest and do activities instead of going out frequently. The overall decoration of the hotel is primitive and wild, which I love. There will be some dust on the way to the reef house, so everyone can wear slippers all the way, no need to wear nice shoes. The reception is next to the on the Rock restaurant. There are welcome drinks at checkin, which is also very nice to rest while looking at the coastline. We arrived at one o'clock on the day of arrival, but we didn't expect that the room was ready, so we checked in early, which is a plus for service! If you are traveling with more than two people or less than four people, or a family, I strongly recommend staying in the reef house because the space is super large, both rooms have private bathrooms, and the lounge area can hold large parties. It's super worthwhile. Living in this kind of holiday home that maintains the original ecology, you must be mentally prepared to coexist with various insects. Although there is no air conditioning in the room, it is quite cool to install a mini air cooler above the mosquito net. The hotel provides free shuttle to and from the town, live music and outdoor movies in the evening, and free yoga classes in the morning. Overall, the activities are enough for 1-2 days."

"The location is excellent and very convenient. It is suitable for those who like to visit the night market. You don't have to worry about the noise because it is right in the night market. It won't be noisy at night, and the smell in the elevator is bad."

"very hospitable and wonderful hotel. I liked everything, from the size of the room which after Ho Chi Minh is really big, to the beach, which is a wild beach and the island’s people go there to swim, but the fact of the matter is that the beaches adjacent to the hotels are full of employees who watch your every step and here there are few people only, a good local bar and excellent Saigon coffee , the water in the sea has always been warm. from hotel till beach is 7-10 min by slow step. The hotel pool was clean and after sunset everyone always went out to swim and dive. The room was cleaned every day, clean towels, new bottles of water. We wanted to make a fish barbecue but we had no experience for making fare & a hotel employee helped us. he went and bought fuel and helped light the coals. Without him it definitely wouldn’t have happened.....we are very glad that we chose Aurora House to stay."

"During our recent 2 nights stay at the Sheraton Phu Quoc Long Beach Resort, we booked both a 4-bedroom Garden View Villa and a Twin Balcony Ocean View room. The villa itself was impressively spacious and boasted a lovely ambience, although we did notice signs of its age. In particular, the curtain in the upstairs bedroom had come loose, and the balcony gate could not be opened. That said, we still found the accommodation generally comfortable and enjoyable. We were quite impressed by the buffet breakfast, as it offered an abundance of dishes and the food quality was excellent. However, the receptionist at the restaurant appeared inadequately trained. On one morning, instead of checking whether any tables were available on the first floor, she directed us upstairs to the second floor. When we insisted on remaining on the first floor, we were obliged to wait for roughly 10 minutes despite the presence of numerous empty tables. This lapse in organisation was disappointing and suggested that the restaurant’s management could benefit from additional oversight or coaching. On our final day, we requested a one-hour late check-out, and the receptionist (lady) was both gracious and efficient in accommodating this request. Regrettably, we encountered a problem when our room key stopped working at 12:45pm. Upon returning to reception to resolve the issue, another staff member — identified as a guy “Thuan” who addressed us in a noticeably impolite manner. His abrupt comments relating to the number of key cards provided were unexpected and created an unnecessarily tense situation. Such conduct seemed incongruous with the typically high standards one would expect at a five-star resort. Additionally, we attempted to ring the “Guest Service” line to request a buggy from our villa, only to find that no one answered. This was a minor inconvenience, though it did add to the sense that some elements of the hotel’s service could be improved. Nevertheless, in general, the Sheraton made a favourable impression, and the facilities remained otherwise pleasant. With a focus on further training for the staff — particularly those at the restaurant and the front desk. It has the potential to provide a consistently excellent hospitality experience."

"Novotel Phu Quoc offers a peaceful beachfront stay with spacious rooms, friendly staff, and excellent pools. The breakfast is great, and while it’s a bit far from the town, it’s perfect for a relaxing getaway. Highly recommended for those seeking comfort and tranquility."

"Great service, very impressive service standard for front desk staff; great vibe for family travellers, overall it was a good balance of fun, zen, warmth and privacy, and I think every type of guests can enjoy what they like here. Also love the bathroom with that amazing sea view and nice coconut trees. Excellent value for money I'd say, especially considering it's sharing the same view, boulevard and beach with Regent nearby."

"We enjoyed very much our 7 nights stay at Pullman, the pool is nice and big, however the floor is very slippery at the kids splash area, it would be important to fix that for safety. Our room is decent, clean, the only thing I would suggest is to replace the hair conditioner with different brand. Breakfast is the best, lots of options and tasty. We also had a lovely dinner at Mad Cow, View was incredible and the food was very good! They also have foam party at the pool few days a week around 4pm, the kids had so much fun! Pullman Hotel is near the airport, and easy to get to the south side attraction, such as sunset town, cable car etc. We will definitely go back to Pullman again."