Holiday Inn Express & Suites Cleveland

It’s ok Overall, it was OK. The condition of the room definitely needed some upgrades. There were scratches on the window like someone has scratched it with the key, the caulking looked unprofessional like someone’s uncle had did it, the bath tub stains in it, but not like it was dirty more like that’s just how the tube looked. There were other small issues that would lead you to believe they don’t often look at the maintenance of the room.

Housekeeping seems to run the show. When we arrived at our room the housekeeper said “you can’t stay in this room”. She got on her phone and spoke to someone then told us someone was coming with a new key. After a few minutes when nobody showed up I went down to the front desk. The desk clerk knew nothing about the mix up but immediately gave us another room. Kudos to her.

Great

Friendly check in and check out Large options for breakfast Comfortable bed

Good price & service Gina was great- friendly and she made sure we were comfortable with suite. She did share that the hotel is under renovations and we look forward to visiting again and checking out the changes! We’ve been coming here for years. Staff always nice. Breakfast has many options and good quality.

Looks as if it’s undergoing renovation but that wasn’t made clear. It smells of mildew. The staff was very friendly but i wouldn’t stay here again.