Hampton Inn Cleveland, MS

Ottimo hotel, comodo per raggiungere Clarksdale. Personale accogliente e disponibile.

everything was great

The email I sent Hilton on outr stay. I WOULD SUGGEST YOU DON’T BRING YIOUR FAMILY HERE. MORE DISAPPOINTING IS I NEVER HEARD BACK FROM HILTON ON OUR STAY EVEN AFTER PROVIDING PHOTOS. Dear Hilton Customer Service, I hope this message finds you well. I am writing to express my deep dissatisfaction with our recent stay at the Hampton Inn in Cleveland, Mississippi. This trip was particularly important as my family and I were in town for a funeral, making the issues we encountered even more distressing. We have stayed at this location before without any problems, and I have been looking to diversify our hotel stays from a competitor of Hilton to offer my family more options. Unfortunately, this experience has been far from what I would expect from Hilton. Here are the primary issues we encountered within less than 24 hours: 1. **Overall Cleanliness:** While the hotel was generally clean, it only met the bare minimum standards. It did not reflect the high standards I associate with Hilton properties. 2. **Television Issues:** Our room’s television was non-functional. It remained stuck on the hotel’s Home Screen and did not respond to any inputs. Additionally, the TV remote was missing its back, which added to the inconvenience. 3. **Room Maintenance:** The rooms appear to have been recently painted, but the job was executed poorly, particularly in the bathroom. Paint was splattered on the light fixtures in the bathroom, baseboards, and power outlets, giving the room a shabby appearance. 4. **Workout Room Condition:** The workout room was in disrepair. None of the treadmills were operational, weights were missing, and the remaining equipment was poorly maintained. The TV remote in the workout room was also missing its back. Additionally, cabinets and tables throughout the facility were dirty, and many baseboards were either missing or half-installed. 5. **Ice Machines:** Only two of the four ice machines in the hotel work (1st and 4th floors), according to the hotel staff. Although the staff were generally friendly, one employee mentioned that other guests have raised similar complaints but the ownership is unresponsive and opts for the cheapest fixes possible. This level of neglect and disregard for guest satisfaction is unacceptable, with even the room door susceptible to not completely closing and locking without attention to it to ensure it does so properly. We cannot consider staying at this property again without significant and verifiable improvements. Our intent in choosing Hilton was to provide my family with quality accommodation options as we travel, but this experience has severely undermined that confidence. This can be seen by the lack of guests in a the parking lot, as a family member of our unwittingly booked this hotel prior to us too and said he would never stay here again. I urge you to address these issues promptly. I believe in Hilton’s commitment to excellence and hope to see changes that align with the high stand