Courtyard Cluj-Napoca Downtown

When we arrived, the mirror was already broken. We came from the airport for new years night and were exhausted. I didn’t notice this until 30 minutes after check in. Just as I was about to unpack to take a shower (the bathroom comes before the bed so I didn’t notice on time), I saw the broken mirror. My partner was outside smoking and came to our room since I messaged him we need to report this to the front desk. We did and he said he will see what he can do. Fine, we ask for a new room and got it. We finished showering only to quickly have to put our clothes on. My hair not even fully dry, to hear the fire alarm go off. This was at 23:00. I wanted to get ready for the evening and go in the city so this was delayed. By the time they announced that it was a false alarm, we were with all our bags outside and I was just praying to god I would not catch a cold. The false alarm was caused by someone who was smoking indoors at the event held downstairs… Absurd. THIS IS NOT HOW YOU START NEW YEAR. Back to our room I had less than 30 minutes left to get ready. We were late to the city and had missed the big countdown. Upon checkout we mentioned those things to another employee from the front desk. The girl was friendly and realised that it wasn’t our fault and tried her best to sort something out with her manager but to no result. The manager made sure we paid for a mirror that we didn’t damage. He simply doesn’t care and is more concerned with his money than clients… We also mentioned how the hotel room was freezing with airconditioning after the shower. Yet in the morning felt like the Sahara desert. Our throats were dry from all the heating that we had to open the window. The spare room we were given last minute was supposed to be a “street view” per the guy who checked us in… It was a view of the cemetery. Despite the girl at the checkout being friendly she kept insisting I didn’t pay. I kept showing proof that I did on trip.com. She understood after not budging a few times that I’m not paying extra and my card had indeed been charged. All in all, a very bad experience. Ended up paying 100€ for the mirror and normally this was “discounted” for mentioning it??? What about not letting an innocent customer pay to begin with? Very disappointing start of the new year and would stay far away unless you like disorganised hotels and a stressful environment instead of a relaxing getaway… Not recommended at all!

A very nice hotel close to the city center, friendly staff an extensive breakfast. Rooms a spacious, luxe and modern. I really enjoyed the stay and will go back next time when I’m in Cluj. The road in front can be a bit busy in the morning, Take that in account when leaving for the airport.

I was greeted with coldness at the reception, but the surprise in the room was even moor colder. After several insistences, they changed the heat level a little. Breakfast had to be ordered the day before. A big shame for such a large investment, very good position, but I think the management is inexperienced. I don't understand how Courtyard accepts this situation . As an Elite Ambassador in Bonvoy, I don't recommend this hotel