مستخدم نزيل
17 مارس 2023
Because this property is very close to BT Arena, we made a booking for 1 night in 2019 and at that time it was OK. In November 2022 we need a room in Cluj-Napoca and based in my previous experience I made a booking with months in advance. We arrived in late afternoon at property and the owner offered us to chose from 2 rooms that are located at semi-basement! We did not like it any and told to lady that I did note make a booking for room at semi-basement and I made booking with months in advance, so I need a better room. She said that only those rooms are left because is full house! We finally choose 1 room that look a bit better! Room had only 2 small windows, hard to open them. Rooms was dark and under cleaning, with very strong smell of chlorine, floor not vacuumed, cold inside and furniture dirty! We told to the lady that we do not like the room in those conditions. And we have to go out for around 3 hours. She said that until we come back they will finish cleaning and all will be fine. We only left our luggage there and went out. When we come back room was in the same conditions. I rang the owner and told her that those conditions are not acceptable and we will leave and ask to return our money. She refuse to return us the money and said that will give us a radiator to warm the room! The room was in very bad conditions, no fresh air and that strong smell of chlorine gave me headaches. So we left and lost money. I will never come there again and I will not recommend this property to anyone.
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