Premier Inn Cockermouth

I booked six rooms for a group visiting town. I tried various ways of making the booking and all were hard work so in the end booked on my personal credit card; I intended to make the booking in corporate name and pay by bank transfer but it just wasn’t possible. I then tried to speak to the hotel to arrange check in but again this was hopeless. I spoke to a central desk who said it would all work automatically. Neurotically I didn’t trust that and it’s a good job I did. I went to the hotel to double check and they said the info I had had on the phone was wrong, I’d have to pay at the desk instead. There was a queue of epic proportions - a party of golfers were checking in - so I came back later - and discovered why there had been such a queue! It was impossible to check in and pay for all the rooms at once; I had to check in for each guest separately and pay for each room one at a time. It took half an hour and made me late for next meeting. There was only one person on check in doing everything (table bookings etc) So it’s a hopeless and laborious booking and check in process, it’s not possible to contact the hotel direct, their central desk gives wrong information and it takes far too long.

the only good thing about this place reception were friendly the security windows no fresh air condition to get it changed you ad to go through reception, then we come to the worst bit the food the service were rubbish to be polite .This by far is the worst place i have ever stayed ,If we had booked a 3rd night we would have found somewhere else to stay

The staff were lovely but The room was far to hot to get any sleep the air con only goes down to 19 and the window would not open

The hotel is great as where the staff, however the staff next door in the brewers fayre were not, I will never be spending my money in Brewers Fayre again, they do not make you feel welcome and want to shut the bar early as they want to go home , they dont care about there customers, such a bad attitude, i am waiting to speak to someone higher up to raise my concerns, we were lied to by a member of staff telling us the bar shuts at 10pm every night, which is not true it shuts at 11pm, some people should not be in hospitality, I have stayed at this hotels about 6 times i think i will be looking at other hotels in the future, such a shame as the hotel staff are great

Nice Premier Plus room. Could not here any noise from corridor or other rooms on 2nd floor. Great bathroom and shower/hair products. Would stay again.

Nice hotel & restaurant, food was satisfactory and lots of options, mini fridge was also a nice touch, but the room was absolutely roasting. Tried the air con but was super loud and not very effective. Nice staff & facilities (except for aircon) though.