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We own a timeshare here and spend up to 2 weeks a year here, lots to do in the area. Hotel needs a better restaurant to get a 5 star review. Located across from the beach, new water park is very small

The grounds and pools are kept clean and exceptional. Front desk was professional and good. This time I was with 3 senior citizens, 2 had mobility issues. 1st room on the 2nd floor, felt like we were at a motel facing the road - not part of the resort and the traffic noise didn't foster a relaxing energy. We were told by the front desk, that was one of their best rooms. 2 of us are owners and knew different. We were given wrong ID bracelets non-owners. 2nd room we were moved to, better location, but smelled musty. I was working on my laptop late, sitting at the dining table an hear "drip, drip, drip" I heard the upstairs guest flush their toilet then heard a rush of drips. The upstairs toilet was dripping! The noise was coming in from the living room vent. When we left our room and came back, the musty smell was very noticable. When we go home it permeated all of our clothes and in our suitcases. The Westgate beach service shuts down early 4:30pm and easily if there is a little rain for a minute or so. The Rikki Tikki Tavern on the Pier was never open because "it's too windy", it wasn't. The staff also expressed that things felt like they've taken a turn since the passing of David A. Siegel (Westgate founder) We don't come often, 4 times in the past 10 years. So it was disappointing, but things happen.

Decent place. Spacious 2/2 with full kitchen and living room. A bit dated but clean. No room service and food stops at 830. Drinks are overpriced, overall a decent experience. Walking distance to the beach. Great location! Great for kids!