Westgate Cocoa Beach Resort

We were extremely disappointed with our recent stay due to the following issues: Insect infestation: Maintenance sprayed three times, but the problem worsened. At least four of us suffered multiple insect bites. Air conditioning failure: The A/C went out, and staff informed us there were no fans available. This was dangerous for my elderly aunt who uses a CPAP machine. Unhelpful response from concierge: Instead of addressing the issues, we were offered a "heavily discounted" timeshare. Poor cleanliness: Floors were gritty and sandy. Bathtubs/showers had hair in them upon arrival. Outdated amenities: TVs were not smart-enabled, which is unacceptable for a unit marketed as “luxury.” Limited laundry access: Most washers and dryers on-site were out of order. We understand that not all problems are within your control, but the lack of accountability and dismissive attitudes from staff have seriously damaged our trust and left a lasting negative impression.

This “resort” was everything less than Westgate’s typical facilities. Check-in was highly time consuming as there was no one else there and it took 45 minutes even after checking in online. The room had no view, was dark and outdated. Be sure to take your own kitchen supplies including baking pans. Again, this outdated motel needs new management and updating.

Loved it

Arrived after a very long day's travel from the UK. Check in was good, nice reception and front of house staff. Room was more like a house. Good kitchen, dining area, lounge two double bedrooms and bath with shower. Although Westgate is on a very busy road, there was virtually zero traffic noise which was surprising. The is a bar and food at the rear of the building along with a spa, small children's pool and a larger one. Plus a water splash area. A nice added was the free shuttle bus that runs between 11am to 9pm every 15 minutes that takes you to Cocoa Beach and Pier. Well worth the visit. A special mention goes out to the bus driver Big Ray....top man.

Front desk was very informative. Nice amenities

Pool is to small