"نظيف ومرتب، بالقرب من البلدة، الناس في الفندق مفيدة للغاية، يمكن أن تمشي إلى الفندق أو بالحافلة"

"Amazing hotel, staff are amazing as well as the food, rooms, decor and grounds /place are just fantastic. Special thanks to Zeyna and Samuel!"

"الفندق موقعه مثالي على الاقدام، يوجد فيه مواقف مجانية مجاورة!! بيت ساخن أنصح به"

"لقد أسفرت مشاكل السيارات عن موقف غير مخطط له في كوناك ووجدنا هذا المكان على بعد خطوات. يحتوي المنتجع على غرف في الطابق الأرضي على فناء مبهج و التأثير ساحر. كانت الغرفة مريحة و تعامل الموظفين كان ينزعج جداً لمحاولة حل مشكلتنا. الفطور الفرنسي الجيد أيضاً."

"الموقع ممتاز! أماكن الإقامة جيدة جدا! يمكنك المشي إلى أكواخ الجافة ذات الثلاث علامات التجارية الشهيرة! الغرف كبيرة أيضًا، وبعض الغرف تصل إلى الشرفة! والنوافذ كلها على الطراز الفرنسي القديم القائم على الطراز الضيق! كلاسيكي جدا جدا! فندق انصح به بشدة!"

"ممتاز كعادة كل شيء فيه استثنائي طاقم رعاية صغير الخ ...... الإفطار القاري في الأعلى الخ الخ .... مساحة العبيد مع الماء عند 32 درجة فوق الخيال!"

"This is a really hard review to write because the actual hotel, the breakfast and most of the staff were excellent. The room was lovely and air conditioned which was a god send in the 30° plus heat. It was great value for money. I would have given it 5 out of 5 but for one person and that was the horrid, intimidating night porter. I know people often say that French people can be dismissive if you attempt to speak in French but I've never really found this and we've holidayed in France a great deal as my husband is fluent. On our first night at the hotel we didn't have any water in our room so after getting in from meeting friends for dinner and drinks I went downstairs to ask for some water. I asked in French and I know it's not perfect but I was going to give it a go but the rudeness I was greeted with was on another level. Not only was he rude but he was also intimidating and obviously quite liked the power of no one else being around, it being late at night and he obviously felt very much in control of the situation. He told me my French was appalling and that I shouldn't even try to speak to him because it was hideous to him. I was pretty shocked but asked for water in English and he was really annoyed and complaining that he had to go and get it for me. He did get it because I wasn't going to back down but the whole thing was really upsetting. Interestingly I was there for a wedding being held near by and my husband told the mother of the bride who said she'd had exactly the same experience from presumably the same man when she had stayed there for one night before going on to the wedding venue. She had tried to ask about the hotel being locked as her son was arriving late due to train cancellation. She is a French speaker so was horrified to be told that her French was awful and she shouldn't bother and to her questions not really being answered. I wonder if this nasty person would have done the same if we'd been men? I very much doubt it. Hotel Heritage you have a lovely hotel, your front of house day staff could not be more helpful, your breakfast was incredible and your rooms were lovely but what are you going to do about this really vile person who is discrediting your establishment? You have a duty of care to your customers not to be intimidated or humiliated by your staff. "

"Since we stayed off-season, breakfast was not a buffet, but rather was ordered at check-in. The portions were small so I recommend ordering what you like. The location was great, within a 15-minute walk of the city center and a 5-minute walk to Chateau Cognac and Hennessy. The spacious grounds made for a relaxing stay."

"A well-located hotel just a stone's throw from the city centre. Quiet and clean with quality bedding. Average breakfast. But still very affordable. Parking nearby.................................................................."