مستخدم نزيل
27 سبتمبر 2024
We had been there thrice. Our last visit was our third trip to this place. We always like the location, the amenities, and the food. We particularly like the children's play area, the new turf, pottery hut, and the activities they plan (such as river walk, or magic show). Overall it's a very good getaway.
Though they do not come without their own minor downsides. They collect feedback just as a formality with no action on them. Last two times we stayed at Plunge Pool villas, each day they cost around Rs.18K. They did not even clean the bed properly or replace the sanitary kits. The towels look old and dirty and we left a specific note to change them but it was not improved.
They get rude when it's time to check out. Especially a female staff from the reception, I never remember her having a polite tone towards us whether she called us for breakfast or to ask about the checkout time. Restaurant staff are generally very good and polite, but in this one incidence, I went to have a glass of water after checkout, and she directed me to have it outside. These are certain things that makes me reconsider about further visits.
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