Terrace Elite Resort Ultra All Inclusive

This is definitely not a 5 star hotel. From driving up to the door and no concierge to daily power cuts (yesterday’s lasting for over an hour). We had to move rooms 3 times due to air conditioning problems, each room worse than the previous. The majority of the staff were rude and speak very little/if not zero English. I had to set alarm for 06:30 to be able to get a sunbed. Anytime after 7/8 then there’s no hope of getting one apart from in the surplus grassed area. The main attraction is the outdoor swimming pools. These are great, especially the kids one. However, shuts for 2 hours so open 10am-12noon and 2pm-5pm. We were positioned above the main back up generators for the site and due to the multiple power cuts these worked overtime booming out black smoke and extremely noisy on our balcony and in our room. If this was advertised as a 3/4 star hotel you’d be pleasantly surprised, however, due to the 5 star rating don’t expect the 5 star experience. (If I was able to upload videos I would do so for the other air conditioning problems and generators).

Отдыхали в отеле Terrace Elite Resort впервые — остались в полном восторге! Территория большая, просторная, места хватает абсолютно всем — даже при полной загрузке чувствуется комфорт. Ресторан просто великолепный — кормят вкусно и разнообразно, всегда есть из чего выбрать. Наш номер был шикарный: всё новое, чистое и аккуратное, ежедневная уборка — на высшем уровне. До моря можно спокойно дойти пешком или воспользоваться трансфером — он ходит регулярно, каждые 5–10 минут. Особенно порадовало, что даже если желающий один — его всё равно отвезут, никто не остаётся ждать. Отель оставил самые приятные впечатления — отличный выбор для спокойного и комфортного отдыха.

Came to Terrace Elite with my family. We had the best 10 days here, my daughter loved the swimming pools. Also the Animation team are amazing they all so bubbly and friendly. Especially Merry always so happy and helpful. We definitely will be booking here again. The food is also lovely and delicious.