Embassy Suites by Hilton Atlanta Airport

Превосходный отель. Прекрасное обслуживание. Очень вкусный завтрак 🍳

We stayed at the Embassy Suites by Hilton in a family vacation. The hotel was very clean, comfortable and the services were excellent. we highly recommend this hotel!

Please do not stay at this hotel. My flight was cancelled yesterday after long delays in Atlanta due to weather. As a Hilton Honors member for years (currently a gold member, but have been a diamond member), I looked for hotels close by since it was late. I was rebooked on an afternoon flight, and I am taking the 12:30 shuttle to the airport. I asked for 15 minutes past noon, so I can take a work call. Melanie, the front desk staff member who was rude, said no and if I stayed in the room, I would be charged another full night stay. I can’t imagine they will turn the room over during those 15 minutes. This is customer service today. Rethinking my loyalty to this brand. Please believe the other negative reviews. I wish I had.

This hotel has no right to exist. Enough said! The check in and check out process is vastly sub standard. The rooms had a musty order. Thankfully this was just a one night stay.

The pics attached showcase the wonderful mold a family member experienced at our reunion hotel in a room that looked as though it had not been cleaned since Frederick Douglass was fighting for our freedom. THE PERPETRATOR: HILTON Hilton Hotels & Resorts. (the Embassy Suites by Hilton Atlanta Airport ) THE AGGRIEVED PARTY: MY FAMILY REUNION. Imagine having a Family Reunion with at least 34 rooms booked. Imagine booking a conference room and banquet with an additional spend of several thousands of dollars on top of those 34 rooms with Hilton. Then imagine having a multitude of issues: • No Conference Room WIFI (THE ENTIRE REUNION) Ruining Family Presentations • Persistent Issues With Mold ( see pics attached ) • Shortage of Linen & Towels and Basic Necessities • Family Members Locked Out of Hotel Rooms Without Explanation • Extreme Room Temperatures (y'all know it gets in the 90s in ATL) • Parking Fees Overcharged Imagine contacting customer service, corporate relations, guest services, your rewards program, corporate execs, and being ignored after your family has spent around 20k with a brand. Imagine having a GM at Hilton imply you made it all up and have no records of any complaints during the reunion. Imagine not only being called a liar by GM but also being told quite boldly that no relief would be offered. Imagine Hilton thinking you would go quietly into that good night. Imagine that. Well, I am not sure they know exactly who they have wronged. I have enough folks in my village, including some very respected journalists, who could make this go viral. Internet do your thang!!!

The Internet here cannot be relied on. Contacted the front desk and the response was they would send an engineer to my room, which does not address the inconsistent and nonworking Wi-Fi. Do not stay here if you need Internet! I kept getting a message on my tablet, laptop, and cell phone that the Wi-Fi was operating on a channel length that was in conflict with numerous other Wi-Fi networks, and they needed to restart the router. The front desk was of no help or assistance and actually lied to me When they said that no one else had complained. When I was checking in, another gentleman had also complained that he had issues with the Wi-Fi so I know what they said was a lie.