Ramada Plaza by Wyndham Atlanta Airport

Where do I even begin? This was probably one of the worst hotel experiences I've had — which is incredibly disappointing because I’ve stayed at a Ramada in another city and had a great experience. Unfortunately, this location did not live up to that standard. First and foremost, Trip.com falsely advertised that this hotel included breakfast, a pool, and a gym — none of which were actually available upon arrival. These amenities were a major reason I booked, and they were clearly listed as included on the Trip.com app. I reached out to Trip.com and after several hours of waiting, they finally responded around 1:30 a.m. They told me the hotel was willing to offer a full refund if I checked out immediately. As a solo female traveler in downtown Atlanta, this was completely unacceptable and unsafe to ask of someone at that hour. To be clear, I don’t place all of the blame on the hotel itself — they aren't fully responsible for how they’re listed on Trip.com. This is absolutely a Trip.com issue, and I strongly believe I should have been given a full refund due to their false advertising. Beyond that, the hotel itself felt sketchy and unclean. I had to request clean towels multiple times and never received them, ultimately having to go down to the front desk myself. The noise level was also very high due to its close proximity to the airport, which made it difficult to rest. While I did appreciate the shuttle service, it’s one of the only positives I can mention. Overall, I would never stay at this hotel again and I will definitely not be using Trip.com for future bookings.

El servicio de transportación es hasta las 10 pm, te ofrece el desayuno incluido pero el restaurante no está en funcionamiento. A pesar de que no puedes fumar en la habitación, los pasillos huelen a cigarro.

The room was really bad Specially room number 305 and the rug was smelling, This property was built in 1980 and it’s about 44 years old! Need to improve the conditions of the room and the staffs were nice they helped me change the room and requested not to go for the cancellation.