Country Inn & Suites by Radisson, State College (Penn State Area), PA

Great experience

典型的美國酒店

Frustrating Booking Process, Zero Support Re: 5P6RG54DDSJP I am a repeat customer of Country Inn in State College Pa I booked a room for August 7 at County Inn and Suites through TripAdvisor When I called the hotel directly, they had no record of my reservation. I was told to contact the third party booking agent. Since there is no where on Trip Advisor to review their site, i will review here. After finally locating the booking on TripAdvisor’s website, I discovered it was labeled “non-refundable,” even though it cost the same as booking directly through the hotel. I spent over an hour on the phone with TripAdvisor’s support team, only to be told there was nothing they could do. This was especially distressing amid a family health emergency. I expected clear communication, some empathy and prompt resolution none was given.

I am extremely pleased with this remarkable hotel, distinguished by its exceptionally friendly staff, on-site managers, and extraordinary breakfast offerings, which are not only inviting but also diverse, including the new breakfast sandwich. The coffee and atmosphere are pleasant and clean, mirroring the hotel's rigorous standards of cleanliness and upkeep. The breakfast setting is especially noteworthy and immaculate. Accolades to the entire team for maintaining an impeccably run hotel, further enhanced by shuttle services to and from Old Town. Amazing! 🤩

This was 3 weeks new when we stayed.

Wish I had been given a room not at the top of the stairs on the 2nd floor, poor decision on behalf of the staff