مستخدم نزيل
24 أبريل 2025
I chose this hotel as I have stayed on other visits to Cologne. Very disappointed to find my room had no suitable curtains to cover the window. No electricity in half of the room so I used an extension cable I borrowed from reception. The bathroom was partially renovated but had bare cables coming from the wall.
I approached reception concerning the problems and was promised my room would be changed the following morning. I approached reception in the morning to be told they would not change my room. This was due to other complaints and guests having to move to a sister hotel.
Clearly, this hotel is undergoing refurbishment. However, unfinished rooms should not be let.
I have asked for a refund and fully expect a suitable response from the manager. This hotel used to be very good. What has gone wrong???
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