Supun Arcade Residency

شقة واسعة وكبيرة، والخدمة ممتازة. لكنها بعيدة عن المطار.

لقد بقينا لمدة 3 ليالي. الفندق فظيع، هناك صراصير في كل مكان واضطررنا لقضاء ليلة واحدة والانتقال إلى فندق آخر ولم يعيدوا لنا المال لليلتين المتبقيتين.

The hotel was very poor. We stayed in a big room for 6 people but the room was not very well cleaned, with stained linen on the bed and towels. The quality of the beds was terrible. The good thing about it were the amenities, with a good laundry room and kitchen with good appliances even though we didn’t use either. The food at the restaurant was absolutely awful, both for dinner and breakfast.

We walked in an apartment with dust and dirt on the floor, mould behind toilet door, mould on kitchen glass tray. They said this apartment was closed for some time. Housekeeping staff should be trained to check on details. Would not recommend for families who are particular about cleanliness. The management needs to take feedback seriously without giving excuses for lapses.

Great location n good facilities. The apartments r clean n quiet comfortable. Awesome rooftop pool with a fantastic 360 view. Lots of good restaurants nearby. Chk in n chk out is a cumbersome n extremely time consuming. Other than this it’s really a good place to stay

The worst customer service I have ever seen in my life. The guy called Dhenesh or someone who is in the front door, doesn’t seem pleasant at all and me and my friends were wearing shorts and we were properly judged by them. And secondly, before coming to the place we specifically mentioned that we need a two room apartment for 5 people. A lady called Veronica agreed on that and even after coming they asked us to stay in the lobby and that the hotel room will be ready in any minute. After wasting our time for more than 1 hour, they finally said that we will have to go for another option by paying more which they didn’t mention before. And the guy in the counter, called Asitha is literally useless. Even after explaining everything he was just there looking at the pc and doing nothing. No justice will be happening to us as I have seen reviews about the owner of the hotel as well. Before you go, DO NOT GO!!!! Disgusting.