Home2 Suites Colorado Springs I-25 Central

I chose this hotel based on the amazing breakfast options available in other Home2Suites I had stayed in. Times have changed and the breakfast isn't anything special anymore. However, the front desk gal was very friendly and helpful. Recommended The Alexander brewery next door as a place to eat and drink - great recommendation! The rooms were very large, clean, quiet and comfortable. There's a table on wheels in the king rooms so we were able to play cards with our friends. The beds are big and comfortable also. Bathrooms were very clean. The location is off the beaten path but was perfect for getting back on I-25 the next morning. Would stay here again.

When I first arrived at my room, it looks like it was set up pretty nicely. My only complaint was the desk area was too high for the chair, so it was hard to work on my computer. When I went to bed, I was looking through the 4 pillows to select one for sleeping. I noticed a hair on one of the pillows (the only one that wasn't flat.) The pillow was also so pilled, it had a rough surface. When I pulled the bedspread down, I noticed many different hairs in the bed. Since it was late, I did not report to the front desk until the following morning. I asked 2 questions. First I asked if I could get better pillows since they were so flat. The woman at the front desk had an attitude and said that wasn't possible. I then asked if I could get the sheets changed since they came with hairs on them. She agreed. When I came back the next night, the sheets were changed but housekeeping did not change the pillowcases. That same pilled pillowcase with the same hair on it was still there. I will never return to this Home2 Suites and will think twice before staying at another location. When I checked out, I explained the problem and lack of satisfactory resolution. A different woman at the front desk was very apologetic and offered to comp one night. I explained that my company was paying and that did not really help me. She was very nice unlike the front desk woman from the previous morning. In hindsight, I should have asked for some HH Points to compensate for the issue, but I did not. Either way, I don't see a reason to return to this hotel. There are many comparable hotels in the area that have clearer rooms and better breakfast.

Ruined New Year's. Two disabled veterans 1,800 miles away from home with service dogs were not welcome for the prepaid 5-6 nights through Jan 2nd. Not worthy of Hilton branding. Once you give them your $1,000 they act less hospitable.

The hotel is very clean and fairly new. Room was very comfortable plenty of space for four of us. It’s nice to have an area to sit in the room besides the beds. Front desk were nice and helpful. I would not suggest wasting your time going down for the “free” breakfast. We travel a lot and stay at Hilton brand hotels this was the worse breakfast service we ever had. First day they were out of food by 8am and the person working was rude about it. The second day there was food but only bought out 3 omelets and hash browns at a time. Milk was gone when we got down there at 7:30. They only refilled 3 milks at a time. Our last day we didn’t even stop and went out for breakfast.