دبل تري باي هيلتون كولورادو سبرنجز

Don't buy into the hotel staff's bogus apologies. This is not a quality Hilton property. It is understaffed, poorly managed, tired, and not nearly up to Hilton standards. We stayed one night and were supposedly "upgraded." That is complete BS so don't let them fool you. An "upgraded" room is simply on a higher floor. There is nothing special about the room. Our "upgrade" rewarded us with a room next to the interstate that was poorly maintained and not clean. When we asked to be moved, they lied and said the hotel was full. We asked housekeeping and they said the hotel was not any where near full. This is a franchise hotel and it shows. Do not be fooled by the lame apologies from staff. Believe the bad reviews. They are spot on. The food is subpar and the service is poor because they are so understaffed. Our server was very nice but was the only server working and was also taking care of the bar. The front desk staff wins the rudeness award. They are, without a doubt, the most inconsiderate hotel staff members I have ever encountered. I could write an essay of how bad this hotel is. As stated earlier, DO NOT buy into the "we're sorry" BS from hotel management. They don't care. They try to save face by posting cookie-cutter responses. There are better hotels in the area. Do yourself a favor and choose one of them.

I usually never write reviews, but this hotel has been super disappointing. Firstly, their service is hit-or-miss. The restaurant either serves cold food, the wrong order, or takes forever. Sometimes housecleaning won’t change sheets despite me being absent from the room (i dont know if theres a schedule which affects that). This might be nit-picky, but their fountain wasn’t turned on. Lastly, theres a lot of bugs even when im on the 5th floor. i’ve seen beetles, centipedes, flies, and more.

Excellent property!

Front desk and breakfast buffet staffs were very friendly.

Very friendly staff!

Came into town for LOUIE CK show. Front desk super friendly, gave us cookies. Room was super clean n comfortable. Hotel is a solid location close to food. Bar was super nice.