Staybridge Suites Columbus - Fort Moore

This hotel will steal your money!! I needed to check-out a day earlier than my reservation was for. I dropped off the room keys at the front desk and let them know we were checking out and they reminded me of the early check-out fee. I was later charged for the remaining night instead of the $25 early check out fee that was stated in my reservation. It has been over a month since, and NO ONE has reached out to me for a resolution after many emails and phone calls. GM Laura is never around and they will not own up to their mistake. I have finally disputed the charge with my bank as they could not resolve this in a timely manner. Otherwise, my stay was enjoyable, but will not return.

Our stay was for 5 nights. First of all, staff was very friendly. Because this was a longer stay for us, I felt more care should have been taken to be sure our room was in tip-top shape. There was mold in the bathroom, cabinets were dirty, pots and pans were dirty, and while I did ask about extra bedding for the couch after 5 pm, we didn’t receive it till the next day. The pull out couch did not have any bedding. We did reserve the room for 3 adults. My biggest hang up was that the pool was closed on the day we arrived. When I asked about it, the host said it wouldn’t be open for our stay. I was very irritated. This should have been mentioned on the website. Thankfully, the next day, a text was sent to us after we checked in to ask if there was anything I needed. I mentioned again about the pool and it was stated that it would be open by 6pm. It was, but then closed again the next morning till about 1 pm.

We had a nice stay here.