Homewood Suites by Hilton Columbus

The staff was friendly and helpful in getting our reservation canceled once we pointed out several issues with the room. Unfortunately, the condition of the room was unacceptable—dirty linens piled in the corner, a refrigerator that sounded like a generator running nonstop, and poor overall cleanliness. I emailed photos and video of the conditions to both the hotel manager and the Hilton Diamond Desk. Their resolution was 5,000 points, which I found insulting considering we had to book another hotel for four nights. As a Hilton Diamond member for over a decade, this experience has me seriously reconsidering my loyalty. I understand minor imperfections can happen, but this was far beyond that—it was unacceptable and should be an embarrassment to the property. Strongly recommend avoiding this hotel at all costs.

Avoid this hotel. When we arrived to the room, the couch was torn, and hairs were all over our bedsheets. After asking them to clean the room on two different occasions, we returned later that night and the room was not touched. Even the side door of the hotel is missing a handle!!

Everything about my stay here was great. The size of the room was awesome