حياة بليس كولومبوس-نورث

My husband, an 83 yr old is defendant on a wheelchair for his mobility. We paid for an ADA wheelchair accessible room with a roll-in shower for two nights. The afternoon of the second day we were told to move because a mistake was made and the room was reserved for others. We packed up and moved. Later it was observed that three buses of girls softball players rolled in and the ADA room occupied by us the previous night now had teenage girls entering and existing it. The manager moved us into a room that did not have the roll-in shower accommodations which denied my husband the ability to shower. We were told if we didn't take the second room we would need to leave because they could not accommodate us with our handicap requirements. The manager would not "comp" us for our inconvenience and staff reacted rudely to me when I placed the baggage cart outside our second room (mind you, I had moved us twice within 18hrs). If you require ADA accommodations for your stay or expect honest, courteous customer friendly service----Do Not Stay Here.

On the plus side, the top 3 expectations for any hotel were met: clean, comfortable and quiet. In addition, the room was spacious and looked newly refurbished. The lighting was sufficient. However: When I first arrived I couldn’t find any bath towels and there was no where to actually put the towels while showering in the TINY bathroom. Sink was in separate area with no walls. I went down to the front desk and they gave me some, but then I saw that they were actually hiding IN the shower (why didn’t the front desk know this?), so no where to hang them after showering. Upon arrival, the room was freezing cold, and after trying to turn up the temperature for 5 minutes, I realized that the wall thermostat wasn’t connected to PTAC unit. The elevators felt dangerous by making noises, shaking, then stopping for like 10 seconds before opening. I thought that I had stepped into the Tower of Terror. Tiny refrigerator, no freezer section. No microwave in room. No way to cast to tiny TV or use streaming services. Wet bar had no hot water. Wi-Fi password wasn’t pointed out and it was unclear if any letters were capitalized. Sink didn’t drain well. Only 1 nightstand for 2 beds. Window shades allow a lot of light to penetrate, especially from the brightly lit parking lot. Lobby coffee was like brown water. Lame breakfast, although sadly average (lately) for this class of hotel.

Great location surrounded by great restaurants very clean great staff. Clean Rooms and very good customer service. Breakfast is ok

Bed bugs found in room 403 on checkout morning. Staff confirmed their presence but the manager won't return my call. I had to call her and let her know because staff apparently didn't tell her, she said she'd reach out within 48 hours but it's been a week and no call.

Nice modern clean and comfortable Hyatt Place. Good breakfast selection and a very nice day time manager with genuine souther hospitality. Highly recommend.

Great experience! Front staff is very responsive to our needs. Great breakfast. Clean room! Well maintained property. Stay here with your family!!!