حياة بليس كولومبوس

My wife and I arrived after a long drive from Atlanta only to be informed that our room along with many others had been cancelled due to overbooking. We were told that ******* had been notified of the cancellation but we had never been notified by Hyatt or *******. We ended up having to drive back to Tuscaloosa and pay an exorbitant room fee but were fortunate. We were not offered any assistance or on site remediation only a smart aleck good luck. We will never trust this hotel chain again and we travel often. The hotel manager should be relieved of responsibility as he was rude and not caring in the least. This is not the way to treat customers.

We were disturbed by a false fire alarm. This completely ruined our trip and we have decided not to return to this hotel on our next visit.

I don’t think I would recommend this hotel. I wouldn’t stay here again. It has all the basic needs, I just thought Hyatt was a nicer hotel. The room size was nice but the bathroom in our room was dirty with mold on the bath mat. The dresser wouldn’t stay closed and with young kids I was concerned with it falling over with the drawers not staying shut. There’s no water dispenser from what I could tell in the hotel so expect to buy some water bottles. There’s also no waffle or pancake maker for breakfast that we told our kids about, I thought that was in every hotel that offers a buffet breakfast but I guess not. The pool was fine, the staff brought out more towels while we were out there. Overall the staff was friendly but I honestly couldn’t tell sometimes who was staff and who wasn’t with what they were wearing. Some looked in uniform and some were just wearing random shirt. They were friendly just made it seem unprofessional.