Embassy Suites by Hilton Columbus

I had an excellent stay at Embassy Suites by Hilton Columbus! The suite was spacious, clean, and well-equipped perfect for both relaxing and getting work done. I loved the comfortable bed and the separate living area, which made the stay feel extra homey. The complimentary breakfast was fantastic with plenty of fresh options, and the evening reception was a great touch. The staff went above and beyond to be helpful and welcoming, making me feel truly valued as a guest!!!

I have stayed at this hotel many times over the years due to our yearly roadtrip, the last 2 times have been absolutely horrible. Fist off the staff behind the desk, on Aug 9 the african amercan female just said to me "Whats your name?" No helllo, HI, no smile, nothing and with atitude. No recoginition of Diamond status, just sat a bag of 2 waters on the counter and handed me the keys. I am a lifetime member and have never been treated like this and if i was the owner of the hotel I would have fired her on the spot! It was really that bad. Next get to the room and the TV does not work and i look at th back and all wires are disconnected. had to plug them all in. Who does this and waht satisfaction do you get from it? the hotel and room stunk of rotten food, sewer or something else and it was bad. there were fruit flies in the bar area. I do not recommend staying here, run away as soon as you can.

I'm going to break this into categories to help explain my review. What I liked Location as far as convenience to my needs. Breakfast was nice. Attentive staff with a very well stocked spread. They moved us to a new room. After the big groups left, they regained control of the hotel. What was controllable by the hotel- Way understaffed at the front desk. She was in charge of housekeeping needs, running the snack sales, guest relations, etc, at an extremely busy hotel all by herself. At one point, I just offered to fill the pool towels because they were out and the poor girl couldn't be split in any more directions She was very nice but I experienced a major safety concern. The room keys were not working a lot- the reason I was in line at this time to witness this. Not one single time when someone came up and said their keys weren't working did she identify that they were the actual person staying in that room. They just gave her a number and she reset the key and gave it to them. I could have gotten a key to any room in that hotel. Likewise, when people were charging their rooms for their snacks, she only asked what room to charge it to. I could have said any number The pool was absolutely disgusting and we didn't realize it till we were already swimming. I couldn't tell how long it had been since it was cleaned. It was completely cloudy and there was all sorts of things floating in it. We got out and went straight to the shower. My nephew started getting all splotchy. I couldn't find ice to save my life. The bar staff just never came over to me while I waited at the counter. I had to go up a level and find the machine and it didn't work. We had to go to another floor before we could find it. You had to slam the door hard in the bathroom to get it to close The room had a really weird smell. There's no ventilation fan in the bathroom so it just holds smells in there. I was going to use the fold out couch but that room has windows that faced the lobby that were frosted, but didn't keep out light, so it didn't get dark in there. You could also hear all the noise coming up from the lobby, even down to conversations, even though we were on the 3rd floor. Even in the bedroom we had to sleep with a loud fan to drown it out. I'm writing this at 1am because it's impossible to sleep. When I called to ask the desk if there were quiet hours at this hotel she said they just can't because there are 3 reunions at the hotel. She didn't have a fan to drown out the noise I gave my daughter a bath and 10 minutes later when putting her to bed her feet were filthy from the floors What was related to guest population The majority of the issue with guests was massive amounts of unsupervised kids. They were running wild all over the place. I nearly got shoved over trying to get out of the elevator. They just threw their pool towels on the lobby floor when they were done with them. They were running and screamin

The customer service definitely needs training. The front desk and cafeteria staff are not very friendly, but the hotel stay was comfortable and clean.

Welcoming staff, nice selection for breakfast. Front desk person upon check out not professional with yoga type pants, sleeveless shirt, highly tatooed, tongue piecing. Dinner sub par (ordered no green peppers on Philly cheese steak and came loaded with green peppers and very greasy). King suite siting area needs updating (missing baseboard/tile floors felt dirty). Common area lampshades 4th floor ripped. Car windows smashed out of two vehicles our last night there. Front desk person said same thing happened to her and her manager recently.

clean and staffs are friendly.