هوموود سويتس باي هيلتون كولومبوس/أوسونا، أوهايو

套房比較大，在俄亥俄州立大學旁邊，駕車10分鐘，提供的美式早餐較為豐盛是加分項。

The staff was friendly and helpful in getting our reservation canceled once we pointed out several issues with the room. Unfortunately, the condition of the room was unacceptable—dirty linens piled in the corner, a refrigerator that sounded like a generator running nonstop, and poor overall cleanliness. I emailed photos and video of the conditions to both the hotel manager and the Hilton Diamond Desk. Their resolution was 5,000 points, which I found insulting considering we had to book another hotel for four nights. As a Hilton Diamond member for over a decade, this experience has me seriously reconsidering my loyalty. I understand minor imperfections can happen, but this was far beyond that—it was unacceptable and should be an embarrassment to the property. Strongly recommend avoiding this hotel at all costs.

The guest services is terrible. Got a room with clogged and overflowing toilet . They don’t even bother to answer your call from the room phone. Had to call them from my mobile only to be told that they cannot move us to another room but can only provide a plunger and we will have to unclog the toilet by ourselves . Would never stay here another time. Had to vacate the room because of the terrible customer service and facilities in the middle of the night with a young kid in hand.