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Great value for money. We had room no 202 and the view from the balcony was beautiful overlooking the city and the pools. We also had a refurbished bathroom , kitchen and new A/C which worked just fine. The bed was comfortable but there was some noise from outside so earplugs were a must. Otherwise a bit worn down surfaces, could use a bit of fresh paint, but nothing too bad. Had a few small ants now and again but didn’t really bother us. The restaurant, minimarket, gym and pool areas were clean and very enjoyable. Also the toilets by the pools seemed to have been recently refurbished and they were cleaned regularly. The pools could use some new grouting. The service at the restaurant was amazing, wonderful staff. Also the food was really good, both breakfeast buffet and lunch ala carte. Really enjoyed playing tennis every morning and the gym was well equipped. Didn’t attend any fitness classes but they seemed quite popular!

**Room types:** 1 apartment with separate bedroom + 1 studio **Return after 13 years** This was my second visit to this hotel. I had been here before in 2012 and wrote a much more negative review back then. I called the hotel "soulless" at the time and found everything average. Now, 13 years later, I have come to appreciate this hotel much more. My original review was unfairly influenced by the disappointing surroundings of Playa del Inglés, while the hotel itself can't help that. I now realize that I didn't judge the hotel on its own merits back then. **Accommodation** The rooms are spacious and practically furnished. The studio was surprisingly large, even suitable for a couple. Both rooms have a well-equipped kitchen with electric hob for 2 pans, refrigerator with freezer compartment and microwave. The apartment did have some maintenance issues (peeling wall paint, sticking entrance door), and the bathroom in the studio was more dated compared to the apartment. In the apartment, the TV hangs in a non-ergonomic position. Although all TVs have a Chromecast, only one worked. The housekeepers do excellent work. Not only are the rooms always well cleaned, you always see someone cleaning somewhere in the hotel. **Location and surroundings** The hotel is quite far from the beach. Playa del Inglés itself is disappointing because there's little noteworthy to find. There is a small tourist supermarket around the corner. My advice: just stay at the hotel, because it's much nicer there. What I now understand better is that the quiet location of the hotel is actually an advantage because you're away from the chaos of the tourist center. **Facilities** All swimming pools are heated with sufficient sun loungers. The buffet restaurant offers good quality food, although the choice is more limited than at other all-inclusive hotels. The dining room is quite warm though. You are escorted to your seat by a waiter, after which everything is self-service. The bar serves quality alcohol, but takeaway drinks come in cardboard cups. The entertainment consists of musician duos with a repertoire that suits an older audience better. Something more modern would be nicer for guests between 28-49 years old. **Service** The staff in restaurant and bar are very friendly. The reception is also friendly, but sometimes somewhat inexperienced (trainee). Information provision could be better. Late checkout could only be confirmed on the day itself. **Highlights** The hotel has heated swimming pools with sufficient sun loungers. The service is friendly and there's a good general atmosphere, especially during the first half of my stay. The practical kitchen facilities in the room are very handy. The cleaning and maintenance are also excellent. What I especially appreciate now is the peace and relaxed atmosphere the hotel offers, something I wrongly labeled as "boring" in 2012. **Areas for improvement** These points are not serious, but could further enhance the experience. Th

A popular hotel which has mostly Scandinavia clientele, 50 year olds plus. Although there were younger persons present I would suggest the ambience and culture of the hotel would not hold much in store for them. Having said that, the lively Yumbo Centre is less than 10 minute walk away, Maspalomas and Playa a further 10 minutes walk and Melonaras with its high end shops and restaurants only a short taxi ride. We stayed on the third floor in a one room apartment on an all-inclusive basis. The room well equipped and spotlessly clean. Made up daily with towel and linen change as requested. Room noise was minor but as we were above the loading entrance we were regularly awoken by lorries either from this hotel or our neighbours from 0500hrs on some mornings. We had a small balcony (longer ones elsewhere), but the design of the hotel meant they were all overlooked. Some of the rooms on the ground floor were pretty poorly situated; I think you would be disappointed if you had one of these. The tiled floor was uneven in the room and could cause a foot injury so would recommend the wearing of slippers (provided) or similar at all times. The remainder of the hotel was equally clean and in the main, well maintained. Sunbeds, bins, outside cleaned and area jet washed frequently. The Spa area was closed for a short while (appeared a new pump and filter needed) and one of the lift required intermittent maintenance. One area I was surprised to see were the amount of cracked tiles and missing grouting around the pools. Again, accidents waiting to happen. No signage, so wear outside shoes at all times. Covers were replaced on the Ikea furniture in the lounge whilst we were there. Entertainment reflected the demographic of the clientele. Generally of a good standard, but not on each night. The yoga / fitness instructor was very good and we enjoyed the activities with her. There is a gym, can get busy, and looked to have sufficient kit. Food was indifferent at times. Breakfast good, buffet lunch and dinner not so especially on the weekend when there also seemed to be less staff working. The buffet restaurant closes at 2100hrs (not the a la carte), but at times the popular dishes would be gone by 2000hrs. By which time some of the other dishes were cold. I would add that this is not entirely the fault of the hotel as the amount of gluttony and wasted food seen, despite polite notices, was shameful. It can get busy during peak times and although the hotel has a system (wait at the entrance to be seated), some guests were unaware or believed it did not apply to them, resulting in wandering guests with plates of food piled high, looking for an unoccupied table. It didn’t help that the restaurant had two entrances; one that was supervised, the other not. The restaurant had themed nights although the majority of dishes remained un-themed. In other hotels we stayed at the staff were always publicly applauded during the evening; it would be nice to see this here a