TUI BLUE Playa Feliz

We spent an amazing 2 weeks at Playa Feliz, in May, in a lovely poolside apartment. Hotel staff at Playa Feliz and Orquida were all really helpful and friendly, with the exception of the grumpy staff at Thea’s bar in Playa Feliz. Ella from the entertainment team was so lovely and really got to know our children. She was always happy, smiling and full of energy. She’s an asset to TUI! Vidal and Ali in particular, made our daughter’s holiday. They were fun and friendly, always remembered her name and would always chat when around the complex. Even in their own time! Our little boy adored all three of the baby club girls, and looked star struck when he saw them up on the stage during teams night. Pools were brilliant. Warm and clean. Food was really nice. Out of 14 nights, we only had one bad night. Didn’t really fancy anything they were serving and even the pizza was bad that night. The other nights were lovely. Always lots to choose from. Loved the cocktails. Especially the daily specials served at lunch. The garden party and foam party were so much fun. I can’t really fault anything. The whole place was spotless and we loved our stay. Would definitely go back again!

Nice, food was good, appartement was ok, Little bit disapointed about construction work neighbours Nice pools en restaurants

I had a very disappointing experience at this establishment. My son accidentally left his tablet and headphones outside the restaurant. Both items had name stickers and were easily recognizable. Another guest saw a staff member pick up both items. When I went to reception the next morning, I was given back the tablet but was told the headphones had not been seen. Later, when I asked again, the receptionist checked the back room and said they were not there. This felt very strange. My husband later went to the desk and explained that a guest had witnessed a staff member collecting both items. Only then did a different receptionist go to the back room and return with the headphones. Just before he was saying that he didnt know what my husband was talking about. This behavior was unprofessional and dishonest. The staff clearly knew the headphones were there but chose not to return them until pressured. It left us with a very negative impression and made us feel misled as guests. I cannot recommend this place based on such an unpleasant and untrustworthy experience.