Hotel Lago di Como

Genial para tu parada durante un road trip por lago como

كان الرجل في مكتب الاستقبال ودودًا للغاية وكان هناك بوفيه إفطار غني جدًا

الغرفة المفردة أصغر من المتوقع، لكنها مُرضية بشكل عام. تقع بالقرب من المحطة والبحيرة. خدمة الاستقبال ممتازة. الفطور غني ولذيذ! العيب الوحيد هو انقطاع خدمة الواي فاي في الليلة الثانية، لذا لا يُمكن استخدام الشبكة.

beware , the beautiful resort photo is a fake . the actual is shown . we paid for a lakeside resort we got a 3 star hotel beside the main road with no view and small old rooms . i appreciate the 1 day refund but we didn’t really get any sleep on our roadside room with so much traffic noise , the toilet and shower was too small . and please don’t say it’s not your photo , it’s very obvious - just apologise and offer a full refund

Arrived on a hot Saturday in a small but pleasant reception area. No arrival cocktail offered and nothing about the wine tasting we were supposed to have. I suspect we may have missed this but nothing was explained. We did however get the twin room I'd requested. We were situated on the 2nd floor at the front. Lovely big room with Juliet balcony. However the safe wasn't working nor was the fridge. Glad the AC was though. We decided to put the do not disturb on the door on account of the safe. Unfortunately someone was in the room. Nothing was taken just towels and toiletries replaced and doors left open. We had just collected what we needed from reception and there was no need for anyone to come into the room. Reported this to reception and I'm afraid it felt like they used problems with the language and didn't understand us. Breakfast was ok if you like continental, plenty around if you make it down before any coach parties. Dinner was a completely different experience. Think a change of menu might be in order! We asked for 2 bottles of water with our evening meal and my friend noticed that the tops weren't sealed. We ate there twice and personally I wouldn't do it again there's lovely restaurants around. Outside doors close at 11pm it's a code after that but what really concerned me was the lift goes off at 10:50pm and you have to use an unlit staircase. My friend and I managed this easily but I did think about people who are elderly or have disability problems. No explanation for why this is done. Finally on check out we were charged €12 for the 4 bottles of water we had with dinner. Disgraceful! The staff are lovely the young girls on reception are friendly and Francesco is the star of the hotel. Worked really hard and always with a smile. Overall I would use the hotel again as a base to stay in the area. I wouldn't pay to eat there or for anything else. Everything you need can be bought from the shop across the road.

Where do I start? At the beginning I suppose and I shall detail everything in order as we go along. On arrival, we were 2hr early(check-in is 4pm). They allowed us to check-in after preparing the twin room we has requested via email before departure. They will ask you to pay the local taxes on arrival. Works out €1.50pn. First impression - Alright I guess. Small reception with the breakfast room to the left of it and the restaurant to the right. There is a "garden" to the rear via the breakfast room. We were given our room key and we made our way up. Room basic. Television (never switched it on so can't comment if it works), kettle with coffee/tea (no cups/milk), broken safe and a fridge that doesn't work. They left the usual complimentary soaps etc and have scent Reeds in the room and bathroom (they are long empty). The floors look as if they haven't seen a brush/Hoover/mop in God knows how long. Only one waste bin provided in the bathroom. The shower tray is mouldy but doesn't affect the use of the shower. The water is very hot. The toilet seat is also loose but on talking with other guests, it seems to be recurring throughout. My friend and I are very self contained so we immediately put the do not disturb up on the door. Sadly, I have to say despite the sign, there was clear evidence that someone had been in our room. The balcony door was open. The bathroom window was open. The air con was switched off (ps they can control this also from the computer at reception). There was fresh towels in the bathroom along with extra toilet roll. We did complain to reception but got the impression they pulled the language barrier act and they didn't understand what we were saying. The breakfast times are 07:30 - 09:30. The selections/variety isn't fabulous but you make of it what you will. I ate basic but enjoyed the cappuccinos. Evening/restaurant times are 1900-2200. We ate here only once despite being half board. The food isn't what you would expect. The pizza is nice though. Also you will be charged €3 per bottle of water you order with your dinner. You would think if you have paid half board this would be included. During our stay, there was a coach party in for a couple nights. If you are unfortunate to stay at the same time, expect the breakfast room to be obliterated and not replaced unless asked. We stayed out til minutes before 23:00 curfew and you have to use the pin code to get in. We were appalled to find out they switch the lift off at 22:50. No idea why! You have to use the staircase which is unlit and quite daunting so I would say it's very unsuitable for older guests. And again, there is no warning for this. On our itinerary, we were to get a wine tasting session but we either missed it or not offered it. We were to receive a complimentary cocktail on arrival which we never received. Always check the guest WiFi. It's dodgy on/off and could potentially eat up all your data if your roaming is on. The hotel is situated