Clarion Hotel Concord-Walnut Creek

在凱隆酒店住了6天，比較乾淨，8月份每天面對經典的加州陽光讓人難忘，酒店附近多處商業中心，週末熱鬧～對面就是高爾夫俱樂部，雖然郊區，但規劃、風景都不錯的大小社區一個挨着一個；人比較友善，目光交匯之外多問候；還有酒店多日一成不變的早餐：素炒雞蛋、細烤腸、小土豆片、咖啡等。

剛好離客户公司不遠。不過按金退還比較慢，都退房兩個星期了，按金還沒退回。

I stayed at the Clarion Hotel in Concord and had one of the worst experiences of my life. We found bedbugs in the room along with visible bedbug feces. The staff initially admitted to the problem and said we would be comped for the stay and the inconvenience. After going back and forth for days, they suddenly claimed they “didn’t find bugs” — despite what we saw and documented — and refused to honor the refund they had already agreed to. When we pressed for the refund, the staff became extremely rude. Shockingly, they transferred us to the police department and accused us of “harassing” them simply for following up. Completely unprofessional and unacceptable. This hotel is unsanitary, unsafe, and poorly managed. Avoid at all costs — your health and sanity are worth more than risking a night here.

From booking to checkout Lilly gave great customer service. The room was nice and breakfast good. I would definitely stay again but I will bring my own pillow since I like a soft one.

The property was located in a safe area.

Very much enjoyed our stay. The receptionist was very kind and helpful, and the room was very clean and comfortable.