إمباسي سويتس باي هيلتون تشارلوت كونكورد جولف ريزورت آند سبا

Very nice

The hotel wasn’t very busy which was nice. You do have to pay to have a car parked there as an additional charge. They have a free happy hour and snacks every night which was very fun. Being there during the holidays affected the hours on some of the amenities.

I love Embassy Suites, the layout of the open atriums make it feel extraordinary. They were renovating now but the finished product should be great! Location is very convenient as well. rooms were very comfortable, and I had a small balcony which was a treat. the noise level was low.

Deplorable experience, to start off with the hotel looked like it had been in a bombing war zone with construction going on. You have to manage walking through narrow manmade walkways that reminded me of a ******* house tour, and lord forbid that someone is coming through the opposite way as your carrying luggage and you have to manage to squeeze by each other. The sound of power tools and hammers first thing in the morning along with the foul langue of the workers. The front desk staff were less then friendly and engaging and didn't seem to know the system well as it took over 30 minutes to check me in. They assigned me to a room that was already occupied by someone else, I found this out when I attempted to enter the room (Room # was 832) and then I had to go back downstairs only to wait through the long process once again. The second room assigned (# 232) was ok, nothing to write home about and the bathroom lighting was less than adequate and made it difficult to use the mirror to get ready in the morning. There should have been a warning ahead of time about the condition of the hotel, train your staff to be more customer service friendly and engaging as well as teach them your system so check in doesn't take so long. I checked in on the night of 10/17/2025 and left 10/18/2025. For the money I spent for one night I could have gotten a much better stay at The Drury Inn not that much further away

I was extremely disappointed with my stay at this Hilton property. The fire alarm went off twice in the middle of the night — once at 12:15 AM and again at 1:45 AM. We were never given any information about what was happening, and no one from the staff told us when it was safe to re-enter the building. We simply followed other guests back inside because there was no communication or direction at all. On top of that, I paid for a specific self-parking space but was never told where it was located. The front desk associate at check-in was indifferent and offered poor customer service, which set the tone for the rest of my stay. To make matters worse, the hotel is undergoing renovations, and the construction noise was constant and disruptive from 9 AM to 6 PM every day. Had I been informed of this before booking, I would have chosen a different hotel entirely. For a Hilton-branded property, this was far below expectations. The hotel itself feels dated and uninviting, with dark and depressing decor. Overall, this was an awful experience from start to finish, and I will not be recommending this hotel to anyone.

We had a family celebration of life here where our family from all over the US traveled and stayed. The hotel was so nice and accommodating. Trey (front desk) went above and beyond! We can’t say enough good things! Thank you for this sweet time