Concord Suites by IHG

Disappointing The hotel was under construction, and this was not noted/communicated to the booking site. The pool was closed- likewise, not disclosed. The main hallways did not appear to have air conditioning, which is an essential in North Carolina in August (or they were just not strong enough). Carpet was ripped up in the stairwells; the elevators were covered in warnings and construction material; the air conditioner in the room was a replacement window unit not strong enough to cool the entire room. For a hotel in this condition, you should not have been charging full price.

Yuck No where did it indicate in reservation that it was under renovations. Pictures did not match the actual condition of the room. The smell was unpleasant. Maid woke us up at 930 trying to clean a room we had not checked out of. Would not recommend. Next door is $5 more and looks nicer.

Front desk was extremely nice reservation was Smooth and room was 10/10! Coming back for sure !!

So, for those reading this review, please take note that the property was just starting full renovations. I reviewed based on current state. In about 9 months from now (Aug 1 2025) this will be a completely newish hotel.

Clean, but not cool Room was clean and tidy. Beds were comfy except the sofa bed(it was terrible). Breakfast was great, waffle maker available(blueberry and regular) and eggs/sausage in addition to the regular pastries and such. Ac in our room was loud and didn’t cool well, despite being set at 65. I don’t think our room got cooler than maybe 75 overnight. Bathroom fan didn’t work. Pool was closed. Hotel was older but looked like attempts have been made to update.

The room setup was nice, hotel was located in a convenient location. The hotel had an old musty smell, I didn’t appreciate seeing a roach during my stay. I definitely won’t stay here again.