هوتل إيليونيون كالاس دي كونيل

We booked 2 rooms in May half term. Be advised that if your holiday package entails you landing at Seville airport, it is hour and a half transfer minimum and will be cheaper to hire a car for the week than to pay for a transfer. We arrived around midnight and had to park in the hotel's car park. This is 10 euros per day which is very reasonable but if you can get a space on the road, you can park for free which we managed all but two days. We were very tired after the long drive. The bar was shut. My husband had emailed ahead to see if we could have a sea view and we were told of the cost. On arrival we were told we were getting 2 sea view rooms and this was to be a COMPLIMENTARY upgrade. HOWEVER, on check out we were presented with an invoice of around £212 ( I cannot remember exact euro exchange). This was a shock and extremely disappointing. We also had to buy bottles of water to take to the room. I have never been to a hotel in a hot country especially 4 star where water has not been complimentary. This claims to be a 4 star hotel. It is trying hard but I would consider it a good 3 star. It just needs some little tweaks. I will start with the negatives and the tweaks. * water is not complimentary in the rooms *the breakfast buffet is average. Not once would i say the hot section was hot. (the hot included chorizo sausage, little sausages, scrambled and fried eggs, plastic bacon, frittata and really nasty baked beans and grilled tomatoes) To be fair the chorizo chunks and tomatoes were warm and tasty. There is a selection of fruit which was nice. The pastries were small but welcome and churros were available as well as bread for toast. Just make sure the food is HOT. A greater choice of juice flavours would be welcome * we tried the evening buffet on our first full day. Again, not very warm. My son had a chicken wing which was completely pink inside. I did not feel there was a great variety for a 4 star especially when it came to meats. We did not use it again. * no complimentary toiletries * no tea making facilities in the room. * English was not widely spoken and i had to succumb to google translate. On Friday and Saturday the animacion team suddenly did activities poolside but it was ONLY in Spanish. The quiz one night was ONLY in Spanish. This is a hotel which is advertised on British websites so I expected more English speakers. To be fair, my Spanish has improved because of it. *If you want cocktails, there is a not any choice. Mojito and pina colada and 2 others but nothing else. * the ironing board (which has to requested was table top sized so was difficult to iron on But there are positives. * the pool area is very clean and it was a lovely place to sit. Very cold water though but you warm up quickly once your shoulders are under. There were always sun beds available * great pizzas (even though frozen) from the lobby bar and only 15 euros. Hot dogs and toasted sandwiches also available as snacks. * grounds are ve

Staff at restaurant speaks no English, they are ruth. Elevator was broken for 3 days, bad food, long lines to wait for your eggs to be be done by the sibngle cook. Noise of the night shows which are loud and childrens can not sleep. You should train your staff to speak English if you want the money of the English speaking cutomers.

The property is fine. I was surprised at how basic the service was, but the property itself was fine.