Holiday Inn Express & Suites CONOVER (HICKORY AREA) by IHG

"Easy to travel, fast is suitable for efficiency"

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MainStay Suites Conover-Hickory

"Horrible hotel and management! How do you change someone booking the day before and not even call and let them know, then once I check in after driving 7 hours they still didn’t tell me. I get to my room to find out my king suite had been changed by the manager and I was given a regular queen room! The manager was put on speaker phone at the front desk where she stated the rain had cause a leak in my king suite and that was the reason why it was changed. The best part is the next day I asked multiple employees about the leaking room and they stated it was all a lie and nothing was leaking. Then the manger also stated on the phone that someone had somehow used her log in to change my booking. I found out that was another lie. I asked for a refund from them and they stated none of them had the authorization to give a refund only the owner could do that.( I had paid up front in full through the app). Of course he wouldn’t even answer the phone for me or call me back nor answer the corporate choice team that I contact. Horrible horrible experience not to mention bad breakfast and people getting stuck in the elevators. Bad management all around. The elevator company that finally came stated the hotel would not even pay them their check for the work they had done. The room ok but needed some repairs. Still 5 days later and haven’t heard a word from the owner. I was also there for 2 days and never seen a house keep or got fresh clean towels and wash cloths. Don’t leave a bad review they will text you and call you a lier!!"