إمباسي سويتس باي هيلتون وولنات كريك

very poor service

Everything was good but the ones that could be improved are the amenities (no available toothbrush for our one week stay) and the food at the buffet breakfast should have different menus at least every two days, not the same food every single day

地段不錯，早飯一般，下午Happy time小點太差了，除了薯片就是黃瓜條和芹菜條。 服務一般。

서비스도 훌륭하고, 너무 좋은 시간이었습니다.

We’ve always enjoyed staying at Embassy Suites, but unfortunately this was by far our least favorite experience. Don’t get me wrong, we usually love Embassy for the indoor pool, which is perfect for our kids, and the made-to-order omelet breakfast, which is why we always try to stay with the brand. However, the room we stayed in this time really needs major updates and repairs. And the parking, oh my goodness, it was such a hassle. Parking is extremely limited, and it was especially difficult to find a spot or even leave the lot at night. We stayed here for a couple of nights to celebrate our daughter’s birthday, but it was disappointing overall. I even took photos of the areas that need improvement. Problems we noticed: Nails sticking out under the table Broken toilet paper holder Hair or eyelash found in the bed It’s surprising to see such a beautiful lobby while the rooms are in this condition. I hope these are being taken care of by now.

Putting up with less than satisfactory experiences is a uniquely American trait. The French and Germans would complain loudly while the Japanese would just not return. We huff and puff but are not willing to alter our routines in the slightest to make a point. The ES Walnut Creek is not an inexpensive hotel. I expect minimal standards. The room and bathroom were … okay. But I draw the line at safety and cleanliness. There was NO secondary lock on my door. Simply missing (photo attached). This room should not be available for rent until it is replaced. The carpets were disgusting; turned my socks dark. The service was friendly but a single agent at check-in time is indicative of cost cutting at the expense of the guests’ time. No Diamond welcome gift (not that I really care but it’s part of the package). I have learned to tone down my expectations but those are two areas where I will not compromise.